What are the responsibilities and job description for the Call Center Representative position at Advanced Specialty Care PC?
Description:
Key Responsibilities:
- Answer and return patient calls in a professional and timely manner
- Schedule, reschedule, and cancel appointments for Allergy & Asthma, Plastic Surgery, Dermatology, ENT, and Audiology
- Obtain and accurately enter patient demographic and insurance information
- Manage incoming referrals and assist with coordinating patient appointments
- Assist patients with general appointment, balance, and payment questions, as appropriate
- Route clinical, billing, and other inquiries to the appropriate department or staff member
- Maintain patient confidentiality and follow HIPAA requirements
- High School Diploma or equivalent
- Strong communication and customer service skills
- Strong attention to detail and organizational skills
- Ability to multitask in a fast-paced environment
- Proficiency with computers
- Medical office experience preferred
- Knowledge of medical terminology and insurance/referral processes preferred
- Experience with EHR and practice management systems preferred
- Two months of training in the Danbury office required
- Monday–Friday availability, 9:00 a.m.–3:00/3:30 p.m.
- Reliable internet and an appropriate remote work environment following successful completion of training
Salary : $21 - $24