What are the responsibilities and job description for the SALES AND SERVICE CALL CENTER REPRESENTATIVE position at Advanced RX LLC?
Advanced Rx is an established healthcare company with consistent year-over-year growth for the past 10 years. We are an ENT-focused compounding pharmacy specializing in customized medications to treat ear, nose, and sinus conditions. Our goal is to provide patients with access to high-quality medications at affordable prices. As an employer, we value integrity, teamwork, and communication.
ABOUT THE ROLE
This is a great opportunity for someone who values the customer experience to drive business growth. Our Patient Service and Sales team communicates directly with our patients over the phone to process a high volume of prescription orders each day. They play a critical role in connecting directly with patients to ensure they receive their customized medication prescriptions promptly while maintaining our high standards of customer satisfaction.
The Patient Sales and Service Representative will perform the following actions :
- Place a high volume of outbound calls to patients daily
- Answering incoming phone calls from patients to answer questions and process medication orders
- Verify patient information (demographics, health history, current medications, allergies) in our computer software, ensuring all information is complete and accurate
- Educate patients on the process for a customized compound medication, options for payment, insurance, shipping, and how to use the medication
- Look for opportunities to recommend our additional sinus treatment products to patients based on their needs.
- Work directly with other team members including other customer service representatives, pharmacists, and management to provide accurate information
- Respond to patient questions knowledgeably and efficiently, referring to the correct department where appropriate.
- Leverage call scripting, training resources, and operational processes to stay efficient and organized in a fast-paced environment
- Project a positive attitude and enhance every patient's experience with Advanced Rx
- Work remotely in your home office while staying accountable to performance and activity metrics
Compensation :
Annual On-Target Earnings (Hourly Wage Bonus) : $45,000-$55,000
Current Available Shifts :
Potential for this to switch to 11 : 30 AM - 8 : 00 PM EST later on
ABOUT YOU
Candidates considered for the role of New Patient Sales and Service Representative should have the following :
What Advanced Rx can offer you :
The video below demonstrates the process and service that a Patient Service and Sales Representative can expect once a prescription is received directly by an ENT physician :
Check out our company culture events throughout the years!
Salary : $45,000 - $55,000
