What are the responsibilities and job description for the NICET 2 - Technical Support Specialist - Remote position at Advanced Project Solutions, LLP. | APS | Madison, WI?
Advanced Project Solutions is looking for a CCTV Technical Support Specialist to join our team!
Remote Office Hours Monday-Friday Hours TBD
Summary:
Directs the installation, maintenance and modifications, and minor repairs to Fire and Burglar hardware and software systems, and provides technical assistance and training to system users by performing the following duties.
Job Description:
- Remote hours Monday-Friday 8:00 am - 5:00 pm CST or 9:00 - 6:00 pm CST - TBD
· Manages the onsite timeline and deliverables for requested client scope of work.
· Assists service personnel in installation of hardware and peripheral components required for fire and burglar systems on client’s premises.
· Monitors the Field Services Technician to verify correct system installation and operation.
· Responds to client inquiries concerning systems operation and diagnoses system hardware, software, and operator problems.
· Instructs users in use of equipment, software, and manuals.
· Works under general supervision with latitude for independent judgment.
· Displays moderate skills with high level of proficiency.
· Recommends or performs minor remedial actions to correct problems.
· Coordinates activities with help desks, network services, or other information systems groups.
· Provides updates, status, and completion information to manager, problem request tracking system (ARC), and/or users, via voicemail, e-mail, or in-person communication.
· Directs the replacement of defective or inadequate equipment.
· Refers major hardware problems to service personnel for correction.
· Ability to read, analyze, and interpret Job Specific SOW documents, technical procedures, or governmental regulations. Ability to write SOW documents based on completed project drawings, and product manuals.
Benefits:
- Health Insurance - Premium 100% paid by employer
- Dental and Vision Insurance - Premium 100% paid by employer
- Short Term & Long Term Disability
- 401k Plan
- 9 days of paid time off at start date
Experience needed (to include but not limited to):
- Required 2 years of field installation experience
- NICET 2 Certification - Fire Alarm Systems (FAS)
- Proficient in Microsoft Office applications & general PC function and use
- Can type 40 words per minute
- Strong written and verbal communication skills
- GED or High School Diploma
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•Support services you can depend on to complete projects to your satisfaction.
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Rely on APS when you need a dependable, responsive project management team to deliver IT and security solutions on time and on budget. Learn more about APS.
Salary : $50,000 - $60,000