What are the responsibilities and job description for the Scheduler / Dispatcher position at Advanced Professional Security?
About Us:
At Advanced Professional Security (APS), we pride ourselves on providing top-tier security services with professionalism, reliability, and integrity. Our team is growing, and we're seeking a dedicated and experienced Scheduler/Dispatcher to join our fast-paced operations department. If you're detail-oriented, calm under pressure, and thrive in a coordination-heavy environment, we want to hear from you.
Position Overview:
The Scheduler/Dispatcher is responsible for ensuring all security posts are staffed with properly trained personnel, managing day-to-day scheduling needs, dispatching guards in real time, and responding to last-minute coverage issues. This role is critical in maintaining client satisfaction and operational efficiency.
Key Responsibilities:
At Advanced Professional Security, we believe our people are our most valuable asset. We offer a supportive and professional environment where your skills are recognized and rewarded.
Employee Benefits:
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At Advanced Professional Security (APS), we pride ourselves on providing top-tier security services with professionalism, reliability, and integrity. Our team is growing, and we're seeking a dedicated and experienced Scheduler/Dispatcher to join our fast-paced operations department. If you're detail-oriented, calm under pressure, and thrive in a coordination-heavy environment, we want to hear from you.
Position Overview:
The Scheduler/Dispatcher is responsible for ensuring all security posts are staffed with properly trained personnel, managing day-to-day scheduling needs, dispatching guards in real time, and responding to last-minute coverage issues. This role is critical in maintaining client satisfaction and operational efficiency.
Key Responsibilities:
- Develop and maintain weekly/monthly guard schedules for multiple client sites
- Dispatch security personnel to assigned locations promptly and accurately
- Monitor attendance, call-outs, and shift confirmations
- Respond to staffing emergencies and adjust schedules in real time
- Maintain clear communication with guards, supervisors, and clients
- Ensure coverage complies with labor laws, licensing requirements, and company policies
- Maintain up-to-date records of guard availability, time-off requests, and incidents
- Collaborate with recruitment and HR for onboarding and scheduling new hires
- Use scheduling and dispatch software effectively (e.g., TrackTik, WhenIWork, or similar)
- 2 years of experience in scheduling, dispatching, or coordinating staff (security industry preferred)
- Strong organizational and time-management skills
- Excellent communication and interpersonal abilities
- Proficient in scheduling software and Microsoft Office Suite
- Ability to remain calm under pressure and manage multiple priorities
- Willingness to work occasional evenings, weekends, or holidays if required
At Advanced Professional Security, we believe our people are our most valuable asset. We offer a supportive and professional environment where your skills are recognized and rewarded.
Employee Benefits:
- Full Medical, Dental, and Vision Insurance
- 401(k) Retirement Plan with Company Match
- Paid Time Off (PTO) and Paid Holidays
- Career Growth and Advancement Opportunities
- Ongoing Training and Professional Development
- Supportive Management and Team Culture
- Dependability and commitment to excellence
- Strong problem-solving and critical thinking
- High level of integrity and professionalism
- Flexibility and adaptability in dynamic situations
- Strong team player with a proactive mindset
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