What are the responsibilities and job description for the Sales Support Specialist position at Advanced Personnel Resources, Inc.?
Advanced Personnel Resources is seeking a motivated Sales Support Specialist for a new opening with our client in the Burlington area. The Sales Support Specialist role is a key link between our customers, outside sales representatives, and internal departments and will provide technical and administrative support to the sales process, ensuring timely and accurate quoting, order entry, and customer communication related to products.
Key Responsibilities
- Provide day-to-day support to customers and the outside sales team via phone, email, and online communication channels
- Prepare and issue quotes
- Research bid information for various projects
- Enter and process purchase orders accurately using our ERP system
- Follow up on open quotes, orders, submittal/tech data and customer inquiries to ensure timely resolution and satisfaction
- Maintain strong product knowledge of product lines and applications
- Coordinate with logistics and warehouse team to arrange UPS or LTL shipments, track shipments and manage delivery schedules
- Assist in resolving order discrepancies, returns, and customer service issues
- Support sales reporting and data entry
- Collaborate with production and inventory teams to confirm product availability and lead times
- Build and maintain positive relationships with distributors, contractors, and direct customers
- File management (Sales orders, Shipping record, Price by customer)
Qualifications
- High School Diploma required, Associate or Bachelor’s degree preferred
- 2 years of experience in inside sales, customer service, or sales coordination, preferably within the manufacturing industry
- Proficiency in Microsoft Office (Excel, Word, Outlook); experience with ERP and CRM systems preferred.
- Strong communication, problem-solving, and organizational skills
- Ability to multitask in a fast-paced environment while maintaining attention to detail