What are the responsibilities and job description for the Bilingual Collections Specialist position at Advanced Personnel Resources, Inc.?
Advanced Personnel Resources is actively seeking an experienced Bilingual Collections Specialist for a direct opening with one of our established clients in Greensboro, NC. This is a hybrid role ideal for a motivated collections professional who thrives in a goal-driven environment and has strong communication skills in both English and Spanish.
Hours: Hybrid Schedule
The hybrid schedule is as follows:
Monday, Wednesday , Friday in office 8-5
Tuesday and Thursday in office 8-12 and then work from home 4:30pm - 8pm
Pay: $17 per hour - Commission Structure Available
Benefits offered by APR: Medical, Dental, Term Life, Short-Term Disability, Holiday Pay, Service Bonus, Direct Deposit
Essential Duties and Responsibilities
- Reviews status of delinquent accounts and initiates collection action by contacting accounts.
- Makes outgoing phone calls to make arrangements with consumers for debt to be paid in full or negotiate payment term when applicable.
- Takes incoming calls and work on the account as needed, same as outgoing accounts.
- Follows up on broken promises.
- Contacts attorneys, insurance companies and loan officers (when appropriate) to facilitate liquidation of assets.
- Uses computer system to key in “Action Codes” to denote specific actions taken on each account.
- Performs file maintenance on consumer accounts when necessary and/or as possible.
- Takes incoming calls and route to other inter-company departments as conditions apply.
- Meets defined quotas monthly.
- Counsels consumers as to the effect accounts will have on their credit report and products available to them to clear debts.
- Observes State and Federal laws.
Required Education and Experience
- High school diploma or equivalent required.
Benefits Available:
- Short/Long Term Medical Insurance
- Dental Insurance
- Term Life
- Short Term Disability
- Direct Deposit
- Holiday Pay
- Service Bonus
#BD1
Job Type: Full-time
Pay: $17.00 per hour
Benefits:
- 401(k)
- Dental insurance
- Disability insurance
- Health insurance
- Life insurance
- Paid time off
- Paid training
Work Location: In person
Salary : $17