Technical Support Eng.

WHAT YOU DO AT AMD CHANGES EVERYTHING 

At AMD, our mission is to build great products that accelerate next-generation computing experiences—from AI and data centers, to PCs, gaming and embedded systems. Grounded in a culture of innovation and collaboration, we believe real progress comes from bold ideas, human ingenuity and a shared passion to create something extraordinary. When you join AMD, you’ll discover the real differentiator is our culture. We push the limits of innovation to solve the world’s most important challenges—striving for execution excellence, while being direct, humble, collaborative, and inclusive of diverse perspectives. Join us as we shape the future of AI and beyond.  Together, we advance your career.  

THE ROLE:  

AMD's Data Center Platform Engineering Group (DPEG) is designing, building and delivering innovative technology infrastructure enabling the digital world.  We create cloud-enabling server solutions that help the world’s leading companies turn their ideas into reality. Our customers are future-focused and so are we, always a step ahead of the next challenge. As experts in engineering, manufacturing, and supply chain, we’re the bridge between problem and solution for the world’s leading cloud and telecom providers. Our customers depend on us to solve their most complex server design needs. Come and join our Data Center Platform Engineering Group where we are building amazing, powered products with amazing people.

We are seeking an engineer that will thrive in a fast-paced work environment, using effective communication, problem-solving and prioritization skills. This individual would execute testing and drive resolution of validation test issues, production phase customer (internal and external) issues.

THE PERSON:  

We are looking for an experienced Technical Support Engineer that can innovate and drive new automation efficiencies, mentor junior engineers, provide long range strategy, and is willing to jump in to help resolve issues quickly.  You will be involved in all areas that impact the team including debug and triage, automation, regression, and process & efficiency improvements. A highly motivated self-starter and manages interaction with partners/customers. Person has to have experience in validation of complex CPU/GPUs in a system.  Have leadership skills in driving complex issues/problems to closure.

KEY RESPONSIBILITIES:  

• Driving technical innovation to improve AMD’s capabilities across validation, including tool and script development, technical and procedural documentation, and various internal and cross-functional technical initiatives 
• Debugging issues found during the process, bring-up, validation, and production phases of accelerator programs  
• Working with multiple teams, and tracking test execution to make sure all features are validated and optimized on time 
• Collaborating and working closely with supporting technical teams  
• Engaging in other software/hardware modeling frameworks 

  PREFERRED EXPERIENCE:  

• Programming/scripting skills (e.g. C/C , Python) 
• Debug techniques and methodologies 
• Extensive experience with common lab equipment, including protocol/logic analyzers, oscilloscopes, etc. 
• Extensive knowledge of system architecture, technical debug, and validation strategy 
• Strong analytical/problem-solving skills and pronounced attention to details 
• Must be a self-starter, and able to independently drive tasks to completion 

  ACADEMIC CREDENTIALS:  

• Bachelors or Masters degree in electrical or computer engineering 

LOCATION:

Seattle, WA

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Benefits offered are described:  AMD benefits at a glance.

AMD does not accept unsolicited resumes from headhunters, recruitment agencies, or fee-based recruitment services. AMD and its subsidiaries are equal opportunity, inclusive employers and will consider all applicants without regard to age, ancestry, color, marital status, medical condition, mental or physical disability, national origin, race, religion, political and/or third-party affiliation, sex, pregnancy, sexual orientation, gender identity, military or veteran status, or any other characteristic protected by law.   We encourage applications from all qualified candidates and will accommodate applicants’ needs under the respective laws throughout all stages of the recruitment and selection process.