Program Manager – RMA

WHAT YOU DO AT AMD CHANGES EVERYTHING

We care deeply about transforming lives with AMD technology to enrich our industry, our communities, and the world. Our mission is to build great products that accelerate next-generation computing experiences – the building blocks for the data center, artificial intelligence, PCs, gaming and embedded. Underpinning our mission is the AMD culture. We push the limits of innovation to solve the world’s most important challenges. We strive for execution excellence while being direct, humble, collaborative, and inclusive of diverse perspectives. 

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THE ROLE: 

AMD is seeking a dynamic and collaborative Program Manager to join our team. In this role, you will coordinate Customer Return testing activities. Customer Return testing activities involve gathering input from, and coordinating with, cross functional teams, as well as driving progress and execution of retest plans. This role will be key in driving efficient operations and customer satisfaction.

THE PERSON: 

You are accustomed to working in a dynamic, geographically distributed team, where partnership and collaboration are paramount. You possess excellent leadership capabilities, strong written and verbal communication skills, and an exceptional background leading cross functional teams and delivering results.

KEY RESPONSIBILITIES:

• Lead and collaborate with cross-functional teams to drive execution of retest plans
• Manage and oversee Customer Returns which require retesting
• Ensure return testing requests are completed on time
• Provide timely and insightful updates to management
• Identify areas for process improvement and implement effective solutions
• Provide training and documentation to end-users and stakeholders on RMA tools and processes
  

PREFERRED EXPERIENCE:

• Background in working with global teams and multi-site operations
• Experience managing highly cross functional projects or processes
• Excellent written and verbal communication skills
• Strong organizational and leadership capabilities
• Ability to operate and drive results in an ambiguous environment
• Understanding of semiconductor manufacturing and quality test processes
• Experience with Supply Chain (preferably RMA), reverse logistics, or manufacturing
• Demonstrated ability as a project or program manager
• Proficiency in Word, Excel, Power Point

ACADEMIC CREDENTIALS:

Bachelor’s degree in engineering, business, or supply chain

LOCATION:

Austin, TX

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Benefits offered are described:  AMD benefits at a glance.

AMD does not accept unsolicited resumes from headhunters, recruitment agencies, or fee-based recruitment services. AMD and its subsidiaries are equal opportunity, inclusive employers and will consider all applicants without regard to age, ancestry, color, marital status, medical condition, mental or physical disability, national origin, race, religion, political and/or third-party affiliation, sex, pregnancy, sexual orientation, gender identity, military or veteran status, or any other characteristic protected by law.   We encourage applications from all qualified candidates and will accommodate applicants’ needs under the respective laws throughout all stages of the recruitment and selection process.