What are the responsibilities and job description for the HR Service Specialist position at Advanced Micro Devices, Inc?
WHAT YOU DO AT AMD CHANGES EVERYTHING
We care deeply about transforming lives with AMD technology to enrich our industry, our communities, and the world. Our mission is to build great products that accelerate next-generation computing experiences – the building blocks for the data center, artificial intelligence, PCs, gaming and embedded. Underpinning our mission is the AMD culture. We push the limits of innovation to solve the world’s most important challenges. We strive for execution excellence while being direct, humble, collaborative, and inclusive of diverse perspectives.
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THE ROLE:
As part of the HR Shared Services team, you will be a key resource for employees seeking support on HR processes, policies, and systems. You’ll serve as the first point of contact across multiple communication channels, helping employees navigate HR services and guiding them toward self-service tools. This role is dynamic and fast-paced, offering opportunities to resolve complex employee inquiries, improve processes, and collaborate with Centers of Excellence (COEs) on high-impact initiatives. You’ll play a crucial role in enhancing the employee experience while ensuring compliance and continuous improvement within HR operations.
THE PERSON:
The ideal candidate is resourceful, detail-oriented, and thrives in a fast-moving, service-focused environment. They bring excellent communication skills, the ability to manage multiple priorities, and a passion for problem-solving. Comfort with ambiguity, a strong sense of accountability, and a focus on collaboration will be key to success. This person is customer-focused, professional, and committed to continuous learning and improvement.
KEY RESPONSIBILITIES:
Serve as the primary point of contact for employee inquiries on HR processes, policies, and systems across multiple channels.
Document, log, and track requests, ensuring accurate status updates and timely resolutions.
Educate employees on available HR services and promote self-service tools such as the HR Portal.
Research and resolve issues while identifying root causes to provide long-term solutions.
Maintain compliance standards across HR processes while meeting or exceeding service-level agreements.
Support and train team members as needed, offering troubleshooting guidance.
Collaborate with HR Centers of Excellence to identify high-volume inquiries, improvement opportunities, and stronger partnerships.
Participate in ongoing training to stay current on HR policies, procedures, and systems.
Contribute to process improvements to enhance the efficiency and effectiveness of HR service delivery.
PREFERRED EXPERIENCE:
Experience with ServiceNow or similar HR case management systems
Strong interpersonal and communication skills, with the ability to engage across diverse teams
Experience creating training documents and standard operating procedures (SOPs)
Strong problem-solving abilities and attention to detail
Demonstrated professionalism, accountability, and confidentiality
Ability to manage multiple priorities in a fast-paced, matrixed organization
Process-oriented mindset with a focus on continuous improvement
ACADEMIC CREDENTIALS:
Associate’s degree required; Bachelor’s degree in Human Resources or Business preferred
Equivalent experience may be considered
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Benefits offered are described: AMD benefits at a glance.
AMD does not accept unsolicited resumes from headhunters, recruitment agencies, or fee-based recruitment services. AMD and its subsidiaries are equal opportunity, inclusive employers and will consider all applicants without regard to age, ancestry, color, marital status, medical condition, mental or physical disability, national origin, race, religion, political and/or third-party affiliation, sex, pregnancy, sexual orientation, gender identity, military or veteran status, or any other characteristic protected by law. We encourage applications from all qualified candidates and will accommodate applicants’ needs under the respective laws throughout all stages of the recruitment and selection process.