Customer Operations Account Manager

WHAT YOU DO AT AMD CHANGES EVERYTHING

We care deeply about transforming lives with AMD technology to enrich our industry, our communities, and the world. Our mission is to build great products that accelerate next-generation computing experiences – the building blocks for the data center, artificial intelligence, PCs, gaming and embedded. Underpinning our mission is the AMD culture. We push the limits of innovation to solve the world’s most important challenges. We strive for execution excellence while being direct, humble, collaborative, and inclusive of diverse perspectives. 

AMD together we advance_

THE ROLE:

The Customer Operations Account Manager at AMD is all about building and nurturing strong relationships with key customers, ensuring effective engagement and follow-through. This dynamic role involves managing supply chain assurance by reviewing customer backlogs, collaborating with stakeholders, and overseeing inventory to prevent costs. It also includes managing the product lifecycle, performing demand/supply analysis, and ensuring accurate revenue forecasting. Additionally, the role requires influencing and supporting team members to meet objectives, fostering a collaborative and productive environment.

THE PERSON:

The ideal candidate for the Customer Operations Account Manager at AMD is a proactive and collaborative team player with excellent communication skills. They possess strong analytical abilities and business acumen, enabling them to effectively manage customer relationships and supply chain operations. This individual is adept at building rapport with colleagues, showing genuine interest in their concerns and interests, and gaining their support to achieve team objectives.

KEY RESPONSIBILITIES:

• Cultivate and maintain strong relationships with key customers.
• Conduct regular reviews of customer backlogs and coordinate with stakeholders for resolution.
• Oversee the product lifecycle from introduction to end-of-life.
• Manage inventory levels to avoid unnecessary costs.
• Balance demand and supply for direct customers and distribution channels.
• Analyze consumption rates and ordering patterns to optimize demand/supply.
• Ensure accurate and timely revenue forecasting.
• Foster teamwork and collaboration to achieve objectives.

PREFERRED EXPERIENCE:

• Proficiency in Microsoft Excel, PowerPoint, and PowerBI.
• Excellent communication and interpersonal skills.
• Experience working collaboratively in a team environment.
• Background in business or supply chain management, including inventory control and demand/supply analysis.

ACADEMIC CREDENTIALS:

Bachelors or Masters in Business, Supply Chain Management or similar preferred.

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Benefits offered are described:  AMD benefits at a glance.

AMD does not accept unsolicited resumes from headhunters, recruitment agencies, or fee-based recruitment services. AMD and its subsidiaries are equal opportunity, inclusive employers and will consider all applicants without regard to age, ancestry, color, marital status, medical condition, mental or physical disability, national origin, race, religion, political and/or third-party affiliation, sex, pregnancy, sexual orientation, gender identity, military or veteran status, or any other characteristic protected by law.   We encourage applications from all qualified candidates and will accommodate applicants’ needs under the respective laws throughout all stages of the recruitment and selection process.