Administrative Support Assistant

Position Summary:
The Operations Coordinator provides essential support for day-to-day business operations, ensuring smooth communication, accurate order processing, and timely coordination with internal teams and external partners. This role requires strong organizational skills, attention to detail, and the ability to manage multiple tasks efficiently.

Key Responsibilities:

• Receive, open, and close jobs, ensuring accurate tracking and documentation.
• Handle incoming phone calls and emails, responding promptly and professionally.
• Manage shipping and receiving operations, including UPS and FedEx orders.
• Maintain regular communication with delivery drivers to monitor incoming purchase orders and requested pick-ups that are not on the log.
• Coordinate with internal teams to ensure timely completion of operational tasks.
• Takes ownership of customer inquiries by actively seeking answers, collaborating with internal resources, and accurately recording questions and concerns.
• Assist with other administrative and operational duties as needed.

Qualifications:

• Strong organizational and multitasking abilities.
• Excellent communication skills, both written and verbal.
• Proficiency with email, phone systems, and basic office software.
• Ability to work independently and as part of a team.
• Experience with shipping carriers (UPS, FedEx) preferred.

Certificates, Licenses, Registrations:

• Current Driver License

Competencies:

To perform this job successfully, an individual should demonstrate the following competencies:

• Team Work Motivation – Measures self against standards of excellence.
• Planning/Organization – Priorities and plans work activities. Uses time efficiently.
• Professionalism – Treats others with respect and consideration regardless of their status or position.
• Quality – Demonstrates accuracy and thoroughness: Looks for ways to improve and promote quality; Applies feedback to improve performance; Monitors own work to ensure quality.
• Work and Time Management – ensures that all time is used in the most efficient manner possible
• Attendance & punctuality
• Dependability – Follows instructions, responds to management direction; Takes responsibility for own actions and quality of work from the racking team; Keeps commitments; Commits to long hours of work when necessary to reach goals; Completes tasks on time or notifies Management with an alternate plan.

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to stand and use hands to finger, handle, or feel. The employee is frequently required to walk and reach with hands and arms. The employee is occasionally required to talk or hear. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include color vision and close vision.

Job Type: Full-time

Base Pay: $19.00 - $21.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Education:

• High school or equivalent (Required)

Experience:

• Administrative: 1 year (Preferred)

Language:

• English (Required)

License/Certification:

• Driver's License (Required)

Ability to Commute:

• Roseville, CA 95747 (Required)

Work Location: In person

Salary : $19 - $21