Clinical Programs Coordinator

Position Summary

The Clinical Program Coordinator supports the planning, coordination, and execution of clinical operations programs across the organization. This role works collaboratively with clinical, administrative, and operational teams to ensure efficient workflows, high-quality patient care, and successful implementation of clinical initiatives. The Coordinator plays a key role in program tracking, process improvement, and communication across departments.

Key Responsibilities

1. Program Coordination & Implementation

• Coordinate daily operations of clinical programs and initiatives across departments (e.g., care management, utilization management, provider operations). 
• Support implementation of new workflows, tools, and system enhancements to improve clinical operations. 
• Track program timelines, deliverables, and outcomes to ensure goals are met. 
• Develop and maintain standard operating procedures (SOPs), workflows, and training materials. 

2. Clinical Operations Support

• Assist in optimizing clinical workflows to improve efficiency, turnaround times, and patient care delivery. 
• Support coordination between clinical teams (e.g., nurses, care coordinators, providers) and operational departments. 
• Monitor operational performance metrics (e.g., turnaround times, productivity, service levels). 
• Identify process gaps and support continuous improvement initiatives. 

3. Cross-Functional Collaboration

• Serve as a liaison between clinical teams, operations, IT, and external partners/vendors. 
• Coordinate meetings, communications, and follow-ups across departments. 
• Support onboarding and training of staff on clinical systems and workflows. 
• Assist with change management efforts related to new processes or system implementations. 

4. Data Tracking & Reporting

• Maintain program trackers, dashboards, and reports to monitor performance and outcomes. 
• Analyze operational and clinical data to identify trends, issues, and opportunities. 
• Prepare reports, summaries, and presentations for leadership review. 
• Ensure accuracy and consistency of data across systems and reports. 

5. Compliance & Quality Support

• Support adherence to organizational policies, regulatory requirements, and clinical standards. 
• Assist in audit preparation and documentation review. 
• Monitor compliance with internal workflows and external requirements (e.g., timeliness, documentation standards). 
• Participate in quality improvement and performance improvement initiatives. 

6. Administrative & Operational Support

• Coordinate scheduling, logistics, and documentation for clinical meetings and initiatives. 
• Track action items and ensure timely follow-up on key projects. 
• Provide general operational support to clinical leadership and program managers. 

Qualifications

Education

• Bachelor’s degree in Nursing, Healthcare Administration, Public Health, or related field required 
• Clinical background (LVN/LPN, RN, or allied health) preferred 

Experience

• 2–5 years of experience in healthcare operations, clinical programs, or care coordination 
• Experience in managed care, hospital, or outpatient clinical settings preferred 
• Familiarity with clinical workflows, EMR systems, and healthcare operations 

Skills & Competencies

• Strong organizational and project coordination skills 
• Ability to manage multiple priorities in a fast-paced environment 
• Analytical and problem-solving skills with attention to detail 
• Excellent communication and interpersonal skills 
• Proficiency in Microsoft Office (especially Excel) and healthcare systems 

Key Performance Indicators (KPIs)

• Timely execution of program initiatives and deliverables 
• Improvement in operational efficiency (e.g., turnaround times, workflow optimization) 
• Accuracy and completeness of data tracking and reporting 
• Staff and provider satisfaction with program support 
• Compliance with internal and external requirements 

Work Environment

• Healthcare organization, managed care, IPA, hospital, or outpatient setting 
• Hybrid or office-based role depending on organizational needs 
• Collaborative, cross-functional team environment

AMM BENEFITS

When you join AMM, you’re not just getting a job—you’re getting a benefits package that puts YOU first:

• Health Coverage You Can Count On: Full employer-paid HMO and the option for a flexible PPO plan.
• Wellness Made Affordable: Discounted vision and dental premiums to help keep you healthy from head to toe.
• Smart Spending: FSAs to manage healthcare and dependent care costs, plus a 401(k) to secure your future.
• Work-Life Balance: Generous PTO, 40 hours of sick pay, and 13 paid holidays to enjoy life outside of work.
• Career Development: Tuition reimbursement to support your education and growth.
• Team Fun: Paid company outings and lunches because we work hard, but we also know how to have fun!