Director of Operations

About Us

Excelsia Injury Care provides management services to a network of healthcare companies, supporting them in delivering comprehensive rehabilitation, diagnostic, surgical, and pain management services for individuals affected by post-traumatic neuro-musculoskeletal injuries. With 95 locations across Idaho, Illinois, Maryland, Missouri, Nevada, New Jersey, Pennsylvania, Utah, and Virginia, we ensure accessible, high-quality care tailored to each patient’s unique needs. Our providers are leaders in personal injury and workers’ compensation care, with a proven track record of helping patients recover and reach their maximum recovery potential.

Our mission is to restore quality of life through patient-centric care, supporting those injured in motor vehicle or work-related accidents. We take an interdisciplinary approach, ensuring patients receive coordinated care from evaluation through treatment, with the goal of achieving optimal recovery outcomes.

Founded on the values of respect and trustworthiness, we are committed to delivering services that adhere to the highest legal, regulatory, and ethical standards. As responsible corporate citizens, we integrate environmental, social, and governance (ESG) considerations into our business practices, ensuring that we positively impact the healthcare companies we serve, our employees, and the communities we reach.

Salary: Commensurate with experience and Education.

Job Duties

• Leads the team of district managers and corporate trainers to ensure smooth operation of medical offices
• Develop agenda and coordinate logistics (with the support of the Executive Assistant) for all provider and manager meetings
• Act as a liaison between Compliance, BSO staff, and providers to ensure that audits and retraining are completed (e.g. dictation)
• Investigate patient complaints that are reported to Compliance related to operational issues
• Assists in ensuring that operations tasks related to integrations are completed prior to the required milestone dates
• Manages a variety of projects to be assigned by the COO- PA Market
• Hire, train, and provide development opportunities for the district managers
• Work in conjunction with the Medical and Chiropractic directors when clinical issues effect operations
• Act as an escalation point for clinical office managers, providers, and district management team
• Provide the district managers with the data needed to have line of sight into the overall operational health of their assigned offices
• Ensure that each member of the district management team is performing all duties in his or her job description
• Manage and ensure compliance of HIPAA, regulations and company processes
• Improve office processes and manage the implementations
• Ensure financial and operational objectives of offices are realized
• Work with marketing representative to develop concepts for growth in target areas
• Monitor Key Performance Indicators (KPIs) daily and react to needs
• Provide regular reporting in accordance with Excelsia standards
• Manage and trouble-shoot corporate, providers, patient, family, attorney and other inquiries
• Uphold the company’s mission to provide exceptional patient care and leads in a way that aligns with the company’s ESG goals
• May work as a back-up district manager or office manager when needed
• Responsible for ensuring that direct reports complete any company-required trainings by deadline to maintain compliance
• Conducts regularly scheduled one-on-one meetings with direct reports to provide support, address challenges, and foster professional growth.
• Leads recurring team meetings and ensures timely completion of annual performance reviews, delivering constructive feedback to support individual and team development.
• Lead with integrity by upholding our core values and ensuring that all operations align with legal, regulatory, and ethical standards. Foster a culture of corporate responsibility by incorporating Environmental, Social, and Governance (ESG) principles into business practices, positively impacting the patients we serve, our employees, and the communities we reach.
• Manages the Medical Provider Schedule and is responsible for medical provider timekeeping.
• Other duties as assigned

Minimum Requirements

• High school Graduate or GED equivalent
• Bachelor’s degree in related field preferred
• Knowledge of advanced work-related subjects
• Successful completion of corporate orientation program
• Ongoing related continuing education participation
• Five or more years in a related supervisory capacity
• 1-2 years of medical experience in an administrative/legal/ physician office setting
• Previous computer skills to include (data entry, word perfect, etc.)

Additional Skills/Competencies

• Ability to maintain a strong confidentiality profile
• Ability to project a strong corporate image
• Ability to recognize emergency medical and non-medical situations
• Ability to identify and resolve customer relation problems
• Ability to identify and resolve clinical problems
• Ability to remain calm in emergency situations
• Ability to form interpersonal relationships (i.e. establish rapport with others)
• Ability to manage time effectively by setting priorities
• Ability to anticipate problems before they arise
• Ability to anticipate patient/physician/corporate needs
• Mathematical ability to perform required calculations

Physical/Mental Requirements

• Ability to work flexible hours as required by job demands
• May include some exposure to infection and injury
• Manual dexterity hand/eye coordination
• Able to lift a minimum of 10 pounds independently
• Able to perform frequent work with hand/wrist movement
• Prolonged sitting for up to 60% of time

Motor Vehicle Report Monitoring

In the event Employee does not maintain the insurance coverage required under this Policy & Procedure, and/or does not maintain a valid license to operate a motor vehicle, that Employee shall not be eligible for mileage reimbursement and is barred from operating any motor vehicle in furtherance of Company business. Operating a motor vehicle in furtherance of Company business without a valid state-issued driver’s license to do so and/or maintain insurance of the type and amounts set forth herein shall subject the Employee to immediate disciplinary action up to and including termination.

Diversity Statement

Excelsia Injury Care is an equal opportunity employer. We commit to a policy of nondiscrimination and equal opportunity for all employees and qualified applicants without regard to race, color, religion, creed, gender, pregnancy or related medical conditions, age, national origin or ancestry, physical or mental disability, genetic predisposition, marital, civil union or partnership status, sexual orientation, gender identity, or any other consideration protected by federal, state or local laws.