What are the responsibilities and job description for the Client Service Representative position at Advanced Medical Management?
Role InsightsThis role of Client Service Professional is considered an essential position within the organization. The Call Center is the communication hub between our clients, patients, and internal departments. You will be required to accept incoming calls at a very rapid pace, problem solve any challenges presented with claims, authorizations for service, and various other issues. This is not a routine position as it requires energy, enthusiasm, and the desire to give 5 star quality service.The right candidate should have confidence in their abilities as a problem solver, and have the poise to execute solutions in a timely fashion. You will also be responsible for making follow-up calls to resolve challenges throughout your day. Good time-management is essential. Some of your Key Performance Indicators (KPI) will include the amount of inbound and outbound calls made/received per day, how many calls you will have needed to escalate to a manager versus concluding them on your own, and other various KPI’s. Primary ResponsibilitiesReceive inbound calls from Health Providers, Health Plans, and patients requesting status updates and information on Claims, Authorizations for Service, Eligibility for Service, and various other related Medical questionsProvide information on eligibility for medical servicesTransfer calls to appropriate departments when applicableIdentify, research, and resolve any issues regarding Claims, Eligibility, Authorizations for Service, ETC.Make outbound calls for follow up purposes when neededRecognize and alert management of inappropriate trends in customer callsRecommend process improvementsDocument all calls and actions in AMM proprietary softwareOther duties as assignedRequired Skills and AbilitiesHigh School Diploma, GED required. Associates degree preferred2 years of call center experience is strongly preferred1 year in medical or healthcare environment preferredHigh energy and goal orientatedProblem solving and time management skillsBrilliant verbal and written skillsProficient in Word, Outlook, ExcelPositive attitude with great interpersonal skillsOutstanding work ethic World-class customer service skillsAbility to work Monday through Friday 8:00am – 5:00pmAMM BENEFITSWhen you join AMM, you’re not just getting a job—you’re getting a benefits package that puts YOU first:Health Coverage You Can Count On: Full employer-paid HMO and the option for a flexible PPO plan.Wellness Made Affordable: Discounted vision and dental premiums to help keep you healthy from head to toe.Smart Spending: FSAs to manage healthcare and dependent care costs, plus a 401(k) to secure your future.Work-Life Balance: Generous PTO, 40 hours of sick pay, and 13 paid holidays to enjoy life outside of work.Career Development: Tuition reimbursement to support your education and growth.Team Fun: Paid company outings and lunches because we work hard, but we also know how to have fun!
Salary : $20 - $25