Patient Care Coordinator

POSITION SUMMARY

The Patient Care Coordinator (PCC) represents our Clinic. The Patient Care Coordinator is responsible for creating a positive first and last impression with patients. They must possess excellent communication skills and conduct effective and informative client consultations based on the needs and objectives of the patient. The Patient Care Coordinator is responsible for promoting the products, procedures and services through education, patient outreach, and strong skills in consultative selling. The role of the Patient Care Coordinator is to achieve business growth through sales of treatments, procedures and products, meeting and exceeding goals of the physicians and implementing strategic plans that meet the needs of the customer.

KEY RESPONSIBILITIES:

• Monitor missed calls, callbacks, and follow-up activities to ensure timely client communication and conversion opportunities are not missed.

• Ensure all clients receive an exceptional experience from initial contact through treatment completion.

• Manage appointment scheduling, provider utilization, and waitlists to maximize productivity and revenue opportunities.

• Support clinic revenue goals through consultation follow-up, rebooking efforts, retail sales, and membership enrollment.

• Ensure cards on file, consents, and client documentation are completed accurately and consistently.

• Assist with resolving client concerns and escelated concerns and service recovery situations.

• Monitor and help drive key performance indicators including conversion, retention, retail sales, booking efficiency, and client satisfaction.

• Maintain accurate records and documentation within Zenoti and other clinic systems.

• Conduct inventory counts and assist with inventory management as needed to support clinic operations.

• Partner with the Practice Manager to support operational excellence, accountability, and achievement of clinic goals.

REQUIREMENTS

• Strong business acumen with excellent organizational skills.
• Proven ability to manage confidential information appropriately.
• High school diploma or equivalent required
• Open availability

PHYSICAL REQUIREMENTS:
To ensure the safety and well-being of our employees, we have established the following physical requirements.

• This position requires knowledge of various aspects of patient care.
• Must possess good organizational skills to balance clerical and clinical duties.
• This position requires frequent walking, sitting, standing, and bending.
• Frequent talking and listening when giving instructions and explanations.
• Frequent use of the phone, computer, and other clinic technologies.
• Employees will be asked to travel and must be able to carry and maneuver their luggage and navigate through various transportation modes (car, airplane, bus, train).

Compensation & Perks

At AMP, we go beyond competitive pay by offering benefits and perks designed to support you both inside and outside of work:

• Health & Wellness – comprehensive medical, dental, and vision coverage to keep you feeling your best
• Future Security – retirement savings with employer contributions, plus life insurance and disability coverage
• Beauty Budget – enjoy exclusive employee perks on treatments, products, and services, with allowances that grow each year
• Career Growth – continuing education allowances, national training opportunities, and mentorship from industry leaders
• Community & Recognition – access to AMP’s network of injectors and KOLs, plus recognition programs that celebrate your achievements
• Recharge Time – flexible PTO and holiday closures to support balance and well-being

Our Culture

• Culture isn’t just the way we work, connect, and succeed together. We’ve built an environment where:
•  Teamwork comes first. You’ll be surrounded by supportive, motivated teammates who want to see you succeed.
•  Growth is constant. Whether it’s career advancement, new skills, or personal development, we’ll give you the tools to keep evolving.
•  Community matters. Inside our clinics and beyond, we’re committed to creating a space that’s inclusive, welcoming, and built on trust.
•  Celebrations are part of the journey. From AMP Rewards to team wins, we take time to recognize and cheer each other on.

Driven by Values

•  Leadership – Lead the Way 
•  Excellence – Be the Wow
•  Growth – Pursue Growth 
•  Integrity – Be Honest
•  Community – Cultivate Community

Here, you’re not just part of a workplace, you’re a part of a family that’s passionate about patient care, innovation, and making each day meaningful.

Work Environment

This role is based in a medical spa/clinical environment focused on safety, confidentiality, and superior service. Evening or weekend shifts may be required based on patient demand. Occasional travel for training or professional development may also be required

EQUAL EMPLOYMENT OPPORTUNITY STATEMENT

Advanced MedAesthetic Partners (AMP) is an equal opportunity employer and prohibits discrimination and harassment of any kind. We are committed to providing equal employment opportunities to all employees and applicants without regard to race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity or expression, marital status, pregnancy, veteran status, or other status as protected by applicable law. AMP complies with applicable state and local laws governing nondiscrimination in employment in every location in which we have facilities. This policy applies to all terms and conditions of employment including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. AMP is committed to creating a diverse and inclusive workplace where everyone feels valued, respected, and supported.