Field Service Manager

Position Summary:

The Field Service Manager is a managing position to the operations of our Advanced Maintenance Solutions Division. The Field Service Manager works closely with the Director of Advanced Maintenance Solutions and Maintenance team to assist with the completion of daily dispatch, reconciliation of our customers' work assignments, project management, quality assurance and managing the technicians at job locations.

Position Duties and Responsibilities:

The Field Service Manager’s main duty is to be a viable asset to the team, by taking a vested interest in the operations of the Advanced Maintenance Solutions Division. This includes effective internal and external communications, technician and vendor-partner relations, as well as effective data administration and organization. The Field Service Manager will complete a broad variety of tasks for the company including but not limited to the following as other duties may be assigned:

• Performs service call intake and work order creation
• Performs dispatching of technicians
• Creates job/ project estimates
• Performs scheduling updates with clients and technicians
• Collects and reconciles completed project information
• Completion of department invoicing for completed projects
• Oversees technician workmanship and job duties & responsibilities
• Assists and manages human resource related functions for the department
• Communicates with customers regarding open projects, scheduling, invoicing discrepancies
• Provides quality assurance oversight for the work being performed by technicians
• Provides help in coordinating meetings
• Travels to work order and project sites to provide oversight
• Possesses exceptional organizational and time-management skills including working with multiple projects simultaneously and completing reports weekly

Position Qualifications:

• Must be Bilingual (English & Spanish)
• Dispatch experience in the service industry preferred
• Strong perseverance in a fast-paced environment
• Continued excellence in customer service
• Positive attitude and excellent problem-solving ability
• Experience with managing and organizing data
• Exceptional communication skills
• Solid working knowledge of computer/mobile programs and software
• Professional verbal and written communication skills
• Ability to analyze large amounts of data and compile detailed reports
• Sound independent judgment
• Attention to detail, organizational, time-management, and problem-solving skills
• Assists in promoting Advanced Management Group.
• Attends and participates in training seminars as required

Physical Requirements

• Bending, stooping, squatting, crawling, and climbing are frequent activities
• Lifting and carrying of bulky or heavy items may be required
• Must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions

Key Skills:

• Basic math skills; ability to analyze figures; knowledge of accounting principles; excellent verbal/written communication, multi-tasking, prioritizing, and organizational skills

Required Experience:

• High school diploma, GED or equivalent required

• 1-3 years’ experience in an administrative role
• 1-3 years' experience in a supervisory role preferred

Supervisory Responsibilities:

• Responsible for managing maintenance technicians at various job locations