Technical Account Manager (vCIO)

Are you a high-level, business-minded Technical Account Manager (vCIO) who understands technology and how to translate it into growth, protection, and strategy for clients?  If you thrive in executive conversations, can connect IT roadmaps to real business outcomes, and want to serve as a trusted advisor, this is your opportunity to make real impact. Apply today and get ready to influence C-level strategy and help businesses revolutionize the way they use technology.

AIS is a Premiere IT Business Technology MSP headquartered out of North Las Vegas, NV with additional branches in Southern California.  The career opportunity is located onsite at our North Las Vegas Headquarters and is ideal for a customer service-oriented, organized individual.  If you are looking for a diverse consultative role where you will help clients achieve their business strategies utilizing technology, then this is the role for you. 

AIS’s Core Values: “We Adapt and never lose our Integrity to Surpass expectations- We are AIS-NOW” are aligned with AIS Mission Statement: Our mission as a Company is to “Exceed our customers’ expectations by providing unparalleled business solutions with leading edge technology products, coupled with unmatched service, supplies and support. Our foundation of work ethic, integrity, and teamwork enable us to work within a culture that cares about our customers, our community and each other.” 

Purpose: The Purpose of this role is to support AIS’s purpose of providing technology that works for our clients and revolutionizes their business while providing service they’ll fall in love with. 

Major Goals: 

1. Own the customer relationship and be the trusted advisor for their technology strategy. 
2. Identify new ways to improve processes and continually elevate the customer’s experience. 
3. Perform strategic account reviews with clients on a regular basis and identify projects, products and services that will help them achieve their goals. 

Toughest Parts of the Job: 

1. Learn AIS as a company of culture, people, and processes.

1. Balance the multiple demands and priorities of the position.

1. Communicate effectively with current and potential clients.

1. Understand technology and business issues relating to technology.

Job Functions: The vCIO is a critical member of our Managed IT Services team - responsible for exemplifying our culture, managing current and potential clients, and assisting with their technological needs. 

The essential duties and responsibilities include: 

• Interact with business owners and executives to develop a deep understanding of their business needs, goals, and objectives, translating these to develop an IT solution which satisfies the requirements.
• Manage projects for existing clients, e.g., workstation upgrades.
• Assist the Finance department with customer account audits.
• Maintain and develop current client base.
• Perform account reviews with clients on a regular basis.
• Provide timely response to customer requests.
• Conduct in-house and on-site presentations for clients.
• Create reports, proposals, and other documents to show the value of Managed Services.
• Translate technical information to features and benefits to customers.
• Analyze implications of business issues discovered in client meetings.
• Maintain an in-depth knowledge and understanding of IT, compliance, security and other issues as well as the AIS product catalog.
• Create and maintain excellent client relationships.
• Attend Managed Services meetings and participate.
• Engage business owners and C-level buyers in conversations about their business strategies and recommend technology solutions to support those strategies.  
• Stay abreast of emerging technology to meet client future needs. 
• Serve as a key technology advisor for Managed Services clients.  
• Develop client budget and technology roadmaps, revising as needs change. 
• Provide additional insight to build value and creditability to proposed solutions. This may include:  
• Walking clients through proposals relating technical solutions back to business needs so the client understands impact of solutions (including financial) upon their business success, and  
• Explaining the technology behind the solution and prioritizing the deployment of the technology solutions.  
• Educate and train clients on technical solutions delivered. 
• Conduct quarterly client reviews to ensure continued satisfaction and additional selling opportunities. 
• Prioritize time according to client tier level.  
• Other duties as assigned.

Working Conditions: 

• General working hours are Monday – Friday, 8 am – 5 pm 
• This position does require occasional travel within our geographic area in California.
• Deliver on Company mission, vision and core values.
• Comply with Employee Handbook.
• Dynamic and fast-paced environment.

Primary People Contacts: 

• Clients
• AIS leadership and team members
• External partners and vendors
• Community members

Knowledge and Skills: 

• 5-10 years of relevant experience in roles such as IT Consultant, IT Manager/Director, Network/Systems Engineer, Solutions Architect, vCIO or CIO
• Demonstrated knowledge in both IT and business with the ability to critically analyze the impact of technology solutions
• Ability to work with a myriad of businesses, technologies, applications and personalities. 
• Knowledge of IT and related concepts and the ability to communicate them in a clearly understandable way to clients. This includes but is not limited to: 
• Understanding of multi-server and high-availability environments 
• Understanding of virtualization technologies 
• Microsoft technologies including Exchange, Windows Server and Small Business Server 
• Firewall, routing, and switching technologies 
• Cloud technologies including Office 365 and Google Applications 
• Online and hybrid backup systems and best practices 
• Ability to put IT in a business context for the client 
• Ability to translate client pain points into a technology solution to drive client’s business results 
• Bachelor’s degree in business, Computer Science, or equivalent is preferred
• Professional IT Certifications, such as: A , Net , CCNA, CCIA, CSSA, CCSP, MCSE, MCITP, MCSA, NSE 
• Understanding of common line-of-business applications and hardware solutions
• Effectively uses a consultative approach to understand and influence decisions. 
• Previous experience in MSP/SMB strongly preferred. 
• Demonstrated knowledge of compliance driven environments (such as HIPAA, SOX, and PCI) 

Behavioral Characteristics: 

• Able to work independently and manage your time well
• Good team collaboration skills
• Great communicator and listener 
• Organized and focused on tasks and clients 
• Friendly and approachable 
• Able to adapt and be flexible when faced with new and/or challenging tasks 

Salary : $94,880 - $118,600