What are the responsibilities and job description for the Application Support Analyst II position at Advanced Energy Industries, Inc.?
ABOUT ADVANCED ENERGY
Advanced Energy (Nasdaq: AEIS) is a global leader in the design and manufacturing of highly engineered, precision power conversion, measurement, and control solutions for mission-critical applications and processes. Our solutions enable innovation across industries including semiconductor equipment, industrial manufacturing, telecommunications, data center computing, and healthcare. With engineering expertise and responsive global support, we build collaborative partnerships that drive technology forward and shape the future of power. Headquartered in Denver, Colorado, Advanced Energy has devoted four decades to perfecting power for its global customers.
WHY JOIN ADVANCED ENERGY?
This isn’t just another IT role—it’s a chance to shape technology at the heart of innovation. You’ll work in a fast-paced, growing environment, collaborate with brilliant engineers, and contribute to products that impact industries worldwide. If you’re ready to take your career to the next level with a company that values your expertise and invests in your future, we want to hear from you.
POSITION SUMMARY
We have an immediate opening for an Application Support Analyst at our new Wilmington, MA design center, a hub for innovation in Plasma Power and Medical technologies. This is a high-impact role partnering with engineering teams to improve processes, review technology, and deliver IT solutions that enable cutting-edge product development. You’ll support enterprise applications, troubleshoot issues, and collaborate across IT and business teams to keep mission-critical systems running smoothly. If you’re looking for a role where your expertise drives innovation and growth, this is the opportunity to make your mark.
RESPONSIBILITIES
- Own Application Support Excellence: Take full ownership of resolving application-related issues quickly and effectively, ensuring minimal disruption to engineering and business operations.
- Be the Go-To Expert: Provide hands-on guidance for users navigating complex applications, turning technical challenges into seamless experiences.
- Create Knowledge That Lasts: Document solutions and best practices in a dynamic knowledge base to empower future troubleshooting and continuous improvement.
- Drive Cross-Team Collaboration: Partner with engineering, IT, and external vendors to resolve escalated issues and implement enhancements that improve system performance.
- Champion Upgrades and Deployments: Lead application testing and rollout activities, ensuring smooth transitions and zero downtime for critical systems.
- Monitor and Optimize Performance: Proactively track application health, identify anomalies, and recommend improvements before issues arise.
- Secure Access and Compliance: Manage user permissions with precision, safeguarding sensitive data and adhering to IT security standards.
- Enable User Success: Develop and deliver training sessions and support materials that make complex tools accessible and intuitive.
- Innovate Support Processes: Identify inefficiencies in current workflows and implement technology-driven improvements that accelerate productivity.
- Hands-On Technical Support: Build and configure computers, troubleshoot hardware/software issues, and ensure engineering teams have uninterrupted access to specialized tools.
- Bridge IT and Engineering: Understand engineering methodologies and integrate IT solutions that enhance design, simulation, and testing processes.
- Adapt and Respond: Thrive in a fast-paced environment where priorities shift rapidly, and your ability to act decisively keeps projects on track.
WORK ENVIRONMENT
- Location: Wilmington, MA
- Environment: Standard office setting with frequent interaction across teams; hands-on support at user desks.
- Physical Requirements: Ability to lift up to 40 lbs.
- Work Hours: Occasional overtime, evening work, on-call weekends, and project-based hours.
- Proximity: Must reside within approximately one hour of the office for daily coverage and emergency IT service.
QUALIFICATIONS
- Excellent customer service skills and ability to build strong relationships.
- In-depth knowledge of PC hardware and peripherals.
- Advanced knowledge of Windows 10/11 and Linux Ubuntu in a corporate environment.
- Understanding of engineering methodologies and tools.
- Proficiency in Active Directory, Office 365, networking concepts, security tools, and troubleshooting.
- Strong interpersonal, communication, and organizational skills.
- Ability to work independently and manage priorities in a dynamic environment.
- Proven problem-solving skills and sound judgment.
EXPERIENCE
- Minimum 5 years providing technical support in an IT role.
- Experience supporting Microsoft PC and Linux environments.
- Familiarity with engineering tools and processes.
EDUCATION
- Required: Bachelor’s degree in Computer Information Systems or related field.
- Preferred: A certification, MCP, Windows 10 certification, Linux certifications.
- Bonus skills: DevOps practices, Ansys simulation software, LabVIEW, TwinCAT, Python scripting.
COMPENSATION
Competitive salary range: $85,000 – $110,000 annually, based on experience and location.
BENEFITS THAT SET US APART
- Generous Time Off: 3 weeks vacation, 7 sick days, 12 paid holidays, plus volunteer time.
- Parental Leave: 8 weeks paid for both parents.
- Financial Security: Company-matched 401(k), Employee Stock Purchase Plan.
- Health & Wellness: Comprehensive medical plans, mental health coverage, and EAP.
- Career Development: Tuition reimbursement and ongoing training opportunities.
- Additional Perks: Pet insurance, identity theft protection, legal assistance.
Advanced Energy is committed to diversity in its workforce including Equal Opportunity Employment. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, and/or veteran status.
Advanced Energy is also committed to providing reasonable accommodations in our job application process/procedures for qualified individuals with disabilities. If you require assistance in completing an Advanced Energy application, please reach out to HumanResources@aei.com
Salary : $85,000 - $110,000