International Customer Service Representative

Overview

Advanced Drainage Systems is a leading manufacturer of stormwater and onsite septic wastewater solutions, committed to sustainability and innovation. With a vast manufacturing and distribution network, we deliver high-quality products across multiple industries while recycling over half a billion pounds of plastic annually. At ADS, we foster a culture where diverse perspectives drive better ideas, ensuring every employee feels valued, heard, and empowered to make an impact.

Responsibilities

We are seeking a highly organized International Customer Service Representative to manage and coordinate the export of goods and services for ADS. This position involves liaising with international clients, shipping companies, customs brokers, and government agencies to ensure smooth and efficient export operations. As well as answering customer inquiries, resolving issues, and processing orders. The ideal candidate will be proactive, detail-oriented and be able to multi-task in a demanding, remote work environment while maintaining professionalism and efficiency. This position requires a highly motivated virtual team player with strong self-management who is willing to go above and beyond while demonstrating a strong problem-solving mindset.

Job Responsibilities included but not limited to:

• Export Documentation Management: Prepare and review all necessary export documentation, including invoices, bills of lading, packing lists, and certificates of origin to ensure compliance with international trade laws and company policies.
• Logistics Coordination: Coordinate shipping arrangements and work closely with freight forwarders, customs brokers, and carriers to ensure timely and cost-effective delivery of goods.
• Customer Service: Serve as a point of contact for international customers regarding export orders, providing information and resolving issues related to shipping, delivery times, and customs clearance.
• Data Entry: Process orders, record and document customer interactions and transactions accurately.
• Product Knowledge: Maintain a high level of product knowledge to assist customers effectively.
• Communication: Maintain clear communication with internal teams (sales, logistics, finance) to ensure smooth processing of export transactions.
• Risk Management: Identify and address potential risks in the export process, including delays, damages, or compliance violations.

Job Skills:

• Knowledge of international shipping, customs, and export regulations preferred but not required.
• Familiarity with export documentation preferred but not required.
• Strong communication skills, both written and verbal.
• Ability to work independently and manage multiple projects in a remote environment.
• Proficiency in MS Office Suite and experience with export management software (e.g., SAP, Oracle, or other ERP systems).
• Strong problem-solving skills and ability to handle challenges in export operations.
• High level of attention to detail and accuracy.
• Strong interpersonal skills and ability to work effectively in a virtual team environment.
• Ability to adapt to changing regulations and market conditions.

Preferred Experience:

• 2 years’ experience in customer service.
• 1 years’ experience in export documentation.

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Company Benefits:

Health & Welfare Benefits: Medical and prescription drug plans, telemedicine (with medical plan), dental and vision plans, virtual physical therapy*, an employee assistance program (EAP)*, and voluntary accident, critical illness, and hospital indemnification programs.

Financial Benefits: Retirement 401k program with company match, an employee stock purchase plan (voluntary), financial wellness planning*, paid parental leave*, flexible spending accounts (FSA) for child care and health care, short-term and long-term disability*, basic life insurance, accidental death and dismemberment (AD&D)*, adoption financial reimbursement*, tuition reimbursement*, voluntary life insurance (for employees, spouses, and children), and voluntary identity theft and fraud protection.

*100% paid by ADS.

Why Join ADS?

Growth Opportunities & Global Presence: With a global network of approximately 70 manufacturing plants and 40 distribution centers, ADS offers extensive opportunities for career growth and development in various locations around the world.

Inclusive and Creative Work Culture: ADS fosters a culture of passion, innovation, and continuous improvement, empowering employees to shape industry-leading solutions. We value diverse perspectives, recognizing that they drive better ideas, processes, and performance. Our workplace is built on respect, inclusivity, and shared responsibility, ensuring every team member feels valued and contributes to our collective success.

Innovative & Sustainability Focused: Advanced Drainage Systems is one of the largest plastic recyclers in North America, ensuring over half a billion pounds of plastic is kept out of landfills every year.

Learn More: https://www.adspipe.com/about-us

EEO Statement

ADS supports an inclusive workplace that values diversity of thought, experience, and background. We celebrate the power of our differences to create better solutions for our customers by ensuring employees can be their authentic selves each day. ADS is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ancestry, age, physical or mental disability, sex, sexual orientation, gender identity/expression, pregnancy, veteran status, marital status, creed, status with regard to public assistance, genetic status or any other status protected by federal, state or local law