What are the responsibilities and job description for the Field Service Technician position at Advanced Document Solutions, Inc.?
Company Description Advanced Document Solutions, Inc. is a long-standing Xerox Authorized Dealer specializing in office technology and workflow optimization for corporate enterprises. The company delivers advanced Xerox hardware, Managed Print Services, secure cloud document management, and data security solutions designed to support strict compliance requirements. Clients benefit from dedicated, localized service and technical expertise focused on streamlining operations and improving efficiency. All solutions are supported by the Xerox Total Satisfaction Guarantee, reflecting the company’s commitment to reliability and customer success. Advanced Document Solutions, Inc. serves organizations across Kentucky, Ohio, Indiana, and Illinois.
Role Description This is a full-time, on-site Field Service Technician role based in Louisville, KY. The Field Service Technician is responsible for installing, configuring, maintaining, and repairing Xerox office equipment and related document solutions at customer locations. Daily tasks include diagnosing hardware and software issues, performing preventive maintenance, and ensuring systems are optimized for performance and security. The role also involves documenting service activities, maintaining accurate records, and coordinating with internal teams to support managed print and document management services. The technician will interact directly with customers, provide clear communication about service work, and uphold company standards for responsiveness and professionalism.
Qualifications
Role Description This is a full-time, on-site Field Service Technician role based in Louisville, KY. The Field Service Technician is responsible for installing, configuring, maintaining, and repairing Xerox office equipment and related document solutions at customer locations. Daily tasks include diagnosing hardware and software issues, performing preventive maintenance, and ensuring systems are optimized for performance and security. The role also involves documenting service activities, maintaining accurate records, and coordinating with internal teams to support managed print and document management services. The technician will interact directly with customers, provide clear communication about service work, and uphold company standards for responsiveness and professionalism.
Qualifications
- Technical proficiency in office equipment, printers, copiers, and related hardware, including basic networking and connectivity troubleshooting.
- Skills in diagnosing, repairing, and maintaining electro-mechanical systems, with the ability to follow service manuals and technical documentation.
- Strong customer service and communication skills, with the ability to explain technical issues in clear, accessible terms.
- Effective time management, organization, and problem-solving abilities to manage multiple service calls and priorities.
- Comfort working on-site at customer locations, including independent work in the field and adherence to safety and compliance standards.
- Valid driver’s license and reliable transportation for travel to customer sites within the Louisville, KY area and surrounding region.
- High school diploma or equivalent required; technical certification or vocational training in electronics, IT, or related fields is preferred.
- Previous experience in field service, copier/printer repair, or IT support is beneficial, especially with Xerox or similar office technologies.