Client Relations Representative

JOB TITLE: Customer Service Rep and Inside Sales

EMPLOYER: Advanced Digital Textiles

DEPARTMENT: Office

REPORTS TO: Office Manager

EFFECTIVE DATE: 1/1/2023

SUMMARY: We are looking for a multi-tasker with excellent communication skills and an upbeat attitude. Candidates should be able to assist management and all visitors to the company by handling office tasks, providing polite and professional assistance via phone and e-mail.

DUTIES AND RESPONSIBILITIES:

• Assists with general clerical/administrative duties as needed including but not limited to answering phones, filing, preparing correspondence and memoranda.
• Provides information to online customers as they call or email regarding customer information, orders, questions about products or services, and assists with problems or issues by managing support tickets.
• Sourcing new sales opportunities through inbound calls and routing qualified opportunities to the appropriate sales executives for further development and closure.
• Understanding customer needs and requirements.
• Performs other related duties as assigned by management.
• Prepares reports and correspondence as needed.
• Greeting clients and visitors as needed.
• Updating paperwork, maintaining documents and word processing.
• Helping organize and maintain office common areas.
• Performing general office clerk duties and errands.

QUALIFICATIONS:

• High School Diploma or three to five years of related experience, or equivalent combination of education and experience.
• Computer Skills: Microsoft Office, Intermediate Level of Outlook, Excel. Adobe Photoshop and Illustrator a plus.

COMPETENCIES:

• Problem Solving--Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions; Works well in group problem solving situations; Uses reason even when dealing with emotional topics.
• Customer Service--Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance; Meets commitments.
• Interpersonal Skills--Focuses on solving conflict, not blaming; Maintains confidentiality; Listens to others without interrupting; Keeps emotions under control; Remains open to others' ideas and tries new things.
• Attendance/Punctuality--Is consistently at work and on time; Ensures work responsibilities are covered when absent; Arrives at meetings and appointments on time.
• Dependability--Follows instructions, responds to management direction; Takes responsibility for own actions; Keeps commitments; Commits to long hours of work when necessary to reach goals; Completes tasks on time or notifies appropriate person with an alternate plan.

PHYSICAL DEMANDS AND WORK ENVIRONMENT:

• Occasionally required to stand
• Frequently required to walk, sit, utilize hand and finger dexterity.
• Continually required to talk or hear.
• While performing the duties of this job, the noise level in the work environment is usually moderate
• The employee must occasionally lift and/or move more than 10 pounds
• Specific vision abilities required by this job include: Close vision; Distance vision; Peripheral vision; Depth perception and ability to adjust focus

Job Types: Full-time, Part-time

Expected hours: 40 per week

Benefits:

• 401(k)
• Paid time off

Shift:

• 4 hour shift
• 8 hour shift
• Day shift

Work Location: In person