What are the responsibilities and job description for the Referral Development Manager - Denver, CO position at Advanced Dermatology and Cosmetic Surgery?
The Referral Development Manager drives the growth of ADCS (Advanced Dermatology and Cosmetic Surgery) by supporting the acquisition of new patients. Key activities include:
Work is regularly performed in a combination of office and client office environments. Local travel with personal vehicle and overnight travel is required. Overnight travel up to 50%. Extended periods of sitting and driving may be required.
Physical Demands
Physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
While performing the duties of this job, the employee is regularly required to stand; walk; use hands to touch, handle or feel; drive a vehicle; lift boxes and totes weighing up to 40 lbs; and reach with hands and arms.
- Establishing and growing relationships with local healthcare referral sources (MSO’s, ACO’s, PCP’s, other medical providers, and large employer groups)
- Analyzing local market dynamics and creating account development plans
- Promoting ADCS clinicians, their credentials and clinical capabilities
- Prospect new referral development opportunities to drive referral growth.
- Grow established referral accounts
- Optimize account operations and address challenges that arise
- Monitor client satisfaction from patients and referral sources
- Identify appropriate Employer Sponsored Skin Cancer Screening opportunities to drive new patient acquisition and improve brand recognition
- Track and report on local competitive activity to elevate threats and opportunities.
- Actively participate in weekly/monthly conference calls and other meetings as appropriate
- Maintain knowledge of and compliance with HIPAA standards, and adherence to healthcare compliance policies
- Utilize excellent interpersonal skills and experience in building long term relationships
- Utilize excellent presentation skills as well as proficient organizational and time management skills
- Responsible for completing the following reports: Expense reports, and other reports required by management
- Responsible for maintaining activity reports within SharePoint
- Work within the assigned expense budget by exercising sound judgment regarding general operating, travel, and entertainment expenditures
- Ability to identify and develop referral development plans by trade area
- Ability to open and nurture new referral relationships
- Excellent organizational skills
- Excellent verbal and written communication skills
- Excellent project management skills
- Skilled in using Microsoft Office: Outlook, Word, Excel, PowerPoint, SharePoint, Google Docs
- Ability to maintain confidentiality and follow HIPAA regulations with patient information
- Ability to practice professional ethics and use discretion concerning company directivesand proprietary information and/or trade secrets of the organization
- Ability to recognize a problem and effectively problem solve
- Ability to manage time efficiently, prioritize, multi-task, and adapt to change
- Ability to maintain high-level accuracy in all documentation and in the performance of all job duties
- Knowledge of medical terminology and ability to use appropriately
- Knowledge of company policies and applicable government regulations and standards, and the ability to actively apply that knowledge in the performance of all job duties
- Project a professional manner and image, including proper workplace attire and grooming standards; exhibit professional conduct at all times
- Adhere to ethical principles and company core values.
- Treat all business contacts, customers, and co-workers with respect, compassion, and empathy, recognizing and respecting cultural diversity.
- Demonstrate initiative and responsibility for actions.
- Work as an effective team leader and team member.
- Maintain a strong record for attendance and punctuality.
- Enhance skills through continuing education.
- College degree in Business Administration, Marketing, Communications, or a related field
- Minimum of 3 years of marketing and/or referral development experience
- Minimum of 3 years proven healthcare/business-to-business sales experience
- Previous experience in a dermatology setting preferred
- Ability to listen, speak, and interact effectively with professional contacts, co-workers, and customers, adapting communication for optimal understanding
- Ability to speak effectively before groups of people; ability to effectively create and give presentations
- Ability to create, read, and interpret work-related documents
- Ability to respond to correspondence as appropriate
- Ability to practice professional telephone etiquette and techniques on all calls
Work is regularly performed in a combination of office and client office environments. Local travel with personal vehicle and overnight travel is required. Overnight travel up to 50%. Extended periods of sitting and driving may be required.
Physical Demands
Physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
While performing the duties of this job, the employee is regularly required to stand; walk; use hands to touch, handle or feel; drive a vehicle; lift boxes and totes weighing up to 40 lbs; and reach with hands and arms.