Dental Receptionist

Job Overview

We are seeking a dedicated and professional Dental Receptionist to serve as the first point of contact for our dental practice. The ideal candidate will possess excellent communication skills, a strong background in medical administrative support, and proficiency with electronic health record (EHR) systems. This role requires a detail-oriented individual who can manage patient interactions, scheduling, billing, and documentation review while maintaining clinical confidentiality policies. The Dental Receptionist will play a vital role in ensuring smooth office operations and delivering exceptional patient service.

Duties

• Greet patients warmly and professionally, providing outstanding customer service at the front desk.
• Schedule appointments efficiently using dental office management software and coordinate patient flow.
• Verify insurance coverage, process payments, and handle medical billing with knowledge of health insurance procedures including Medicare and Medicaid.
• Manage electronic health records (EHR) systems such as Epic, Meditech, or eClinicalWorks to ensure accurate documentation review and data entry.
• Assist with medical coding tasks including CPT, ICD-9, ICD-10 coding to support billing processes and compliance requirements.
• Maintain clinical confidentiality policies in accordance with HIPAA regulations while managing patient records and sensitive information.
• Handle phone communication professionally, utilizing proper phone etiquette to address patient inquiries and appointment confirmations.
• Support administrative functions such as typing reports, managing office supplies, and performing basic clerical tasks using Microsoft Office tools.
• Collaborate with clinical staff to ensure proper documentation review and accurate care plan updates.
• Ensure the front desk area remains organized, clean, and welcoming at all times.

Requirements

• Proven experience as a medical receptionist or in a dental clinic environment with strong clerical skills.
• Familiarity with EMR/EHR systems such as Epic, Meditech, Athenahealth, or similar platforms.
• Knowledge of medical billing procedures, medical coding (CPT, ICD-9/10), and health insurance processes including Medicare.
• Strong understanding of clinical confidentiality policies (HIPAA) and healthcare documentation standards.
• Excellent customer service skills combined with professional phone etiquette and communication abilities.
• Ability to multitask effectively in a fast-paced clinical setting while maintaining attention to detail.
• Bilingual capabilities are preferred to serve diverse patient populations effectively.
• Proficiency in Microsoft Office applications and basic computer skills for administrative tasks.
• Previous clinic or dental office experience is highly desirable; familiarity with health information management is a plus.

Join our team to provide exceptional administrative support that enhances patient experiences while ensuring operational excellence within our dental practice!

Pay: $17.00 - $20.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Employee discount

Work Location: In person

Salary : $17 - $20