Customer Service Representative (CSR) 30+ hours

At Advanced Concrete, Inc., our employees are more than just employees - they are the foundation of our success. We take pride in providing the highest quality ready mix concrete and superior customer service with a personalized touch. We're looking for a Customer Service Representative to join our team and play a key role in keeping our operations running smoothly.

As a Customer Service Representative, you will:

• Answer and manage a high volume of customer calls in a professional and friendly manner.

• Accurately take and enter concrete orders, making sure all details are complete.

• Use Google Maps and county property search tools to confirm jobsite locations.

• Coordinate with Plant Managers to schedule deliveries efficiently.

• Recommend proper concrete mix designs based on project needs (training provided).

• Ensure payment arrangements are confirmed prior to delivery when needed.

• Adapt quickly to changes in schedules and customer requests.

• Deliver exceptional service while helping contractors and builders keep their projects on track.

• Strong communication skills and a professional phone presence.

• Attention to detail - accuracy is key in this role.

• Ability to multitask in a fast-paced environment.

• Comfortable using computers, Google Maps, and online property search tools.

• High school diploma or GED required.

• Previous customer service or dispatch experience is a plus (construction knowledge helpful but not required).

• Flexible scheduling - ideal for someone looking for 30 hours to start with the opportunity to grow.

• Benefits available (health, dental, vision, retirement options).

• Be part of a supportive team where your work truly makes a difference.

• A great opportunity to gain valuable experience in the construction and logistics industry.