Information Technology Help Desk

Position Summary:

We are seeking a skilled and experienced Level 2–3 IT Support Technician to join our team. This role requires a well-rounded technical professional capable of providing advanced desktop support, administering Microsoft 365 environments, managing server systems, and troubleshooting network issues. The ideal candidate is proactive, solutions-oriented, and able to work independently while supporting end users and IT infrastructure.

Key Responsibilities:

• Provide technical support for end users (Windows/macOS), including desktops, laptops, mobile devices, and peripherals.
• Manage and support Microsoft 365 services (Exchange Online, SharePoint, Teams, Azure AD, etc.).
• Perform server administration tasks including user and group management, patching, backups, and troubleshooting (Windows Server environment).
• Support and troubleshoot basic network infrastructure issues (DNS, DHCP, firewalls, VPNs, switches, routers).
• Maintain documentation of systems, processes, and procedures.
• Work with external vendors or escalate issues when needed.
• Assist in IT project implementation and rollouts.
• Ensure compliance with security policies and industry best practices.

Requirements:

Technical Skills:

• 3 years of hands-on IT support experience (Level 2 or higher).
• Strong proficiency with Microsoft 365 administration.
• Experience with Windows Server (2016/2019/2022) administration.
• Working knowledge of networking fundamentals (TCP/IP, DNS, DHCP, routing, firewalls).
• Familiarity with virtualization technologies (VMware or Hyper-V) is a plus.
• Experience with ticketing systems and remote support tools.

Soft Skills:

• Strong problem-solving and troubleshooting ability.
• Excellent communication and customer service skills.
• Ability to work independently and as part of a team.
• Organized with strong attention to detail.

Preferred Qualifications:

• Certifications such as CompTIA Network , Microsoft 365 Certified, MCSA, or CCNA