What are the responsibilities and job description for the Technical Support Consultant (Hybrid-3 Days Onsite/2 Remote) position at Advanced Computer Technologies Inc.?
Do you enjoy fixing what’s broken, making technology feel easy for others, and knowing your work genuinely makes someone’s day better? We’re looking for a person who thrives in a fast-paced, client-focused environment and takes pride in delivering exceptional support.
Why This Role Is Different
- Work with diverse client environments—not a single internal network
- Solve problems end-to-end, not just escalate tickets
- Gain hands-on experience to grow beyond the help desk
- Be part of a people-first, accountable team
What You’ll Be Doing
- Own and resolve support tickets with speed and accuracy
- Perform Tier 1 & Tier 2 troubleshooting
- Support Microsoft 365 and business-class infrastructure
- Document systems and solutions clearly
- Track time accurately in real-time
- Provide onsite support as needed
- Participate in an on-call rotation
What We’re Looking For
- 3 years of hands-on IT support experience
- CompTIA certifications and/or related degree
- Microsoft 365 troubleshooting experience
- Strong communication and customer-service skills
- Self-starter with a team-first mindset
- Reliable transportation for client visits
What You’ll Get
- Competitive compensation
- Hybrid work flexibility
- Training and certification incentives
- Gym membership
This role is perfect for someone who likes variety, enjoys working directly with people, and wants exposure to a broad range of technologies—not just the same issues every day. Solve real problems. Help real people. Grow your IT career.
For over 40 years, Advanced has been a trusted IT partner to businesses across Connecticut, New York, and New Jersey. We specialize in network integration, cybersecurity, and managed services, delivering reliable solutions that drive long-term value.
At ACT, we’re more than just tech experts. We’re a collaborative team committed to excellence and client-first service. Our culture is built on trust, innovation, and a shared passion for solving complex challenges. If you're looking to grow your career in a company that values technical skill, integrity, and teamwork, we’d love to meet you.
At ACT, we’re more than just tech experts. We’re a collaborative team committed to excellence and client-first service. Our culture is built on trust, innovation, and a shared passion for solving complex challenges. If you're looking to grow your career in a company that values technical skill, integrity, and teamwork, we’d love to meet you.