What are the responsibilities and job description for the IT Systems Consultant position at Advanced Computer Technologies Inc.?
Join Our Team as an IT Support Engineer
Are you a seasoned IT professional passionate about delivering top-tier technical support and innovative solutions? We’re looking for a Senior IT Support Engineer to join our dynamic team and help drive excellence in client service and technology implementation.
What You’ll Do
- Provide expert support across server, network, and cloud environments.
- Act as an escalation point for complex technical issues.
- Utilize scripting and automation to streamline operations.
- Design, implement, and manage secure and compliant technology solutions.
- Maintain and upgrade systems with a focus on security and regulatory standards.
- Build strong client relationships and offer strategic technology advice.
- Document client infrastructures and troubleshooting procedures thoroughly.
- Lead onboarding processes and ensure smooth transitions.
- Support system audits and ensure regulatory compliance.
- Be available for on-call support for critical issues, including after-hours.
Your Objectives
- Deliver outstanding client satisfaction.
- Foster team development and innovation.
- Provide forward-thinking solutions to enhance client efficiency.
- Maintain high-quality documentation standards.
- Pursue continuous professional growth.
What You Bring
- 5–10 years of IT support experience, including 3 years in a progressive MSP role.
- Bachelor’s degree or relevant industry certifications.
- Strong expertise in Microsoft 365.
- Proficiency in network troubleshooting.
- Familiarity with RMM and ticketing systems.
- Proven experience with writing and utilizing scripting to improve efficiency in IT operations.
- Experience in both proactive and reactive support environments.
- Skilled in IT documentation tools.
- Excellent interpersonal and problem-solving skills.
- Ability to thrive in fast-paced settings.
If you’re ready to take your IT career to the next level and make a meaningful impact, we’d love to hear from you!
For over 40 years, Advanced has been a trusted IT partner to businesses across Connecticut, New York, and New Jersey. We specialize in network integration, cybersecurity, and managed services, delivering reliable solutions that drive long-term value.
At ACT, we’re more than just tech experts. We’re a collaborative team committed to excellence and client-first service. Our culture is built on trust, innovation, and a shared passion for solving complex challenges. If you're looking to grow your career in a company that values technical skill, integrity, and teamwork, we’d love to meet you.
At ACT, we’re more than just tech experts. We’re a collaborative team committed to excellence and client-first service. Our culture is built on trust, innovation, and a shared passion for solving complex challenges. If you're looking to grow your career in a company that values technical skill, integrity, and teamwork, we’d love to meet you.