What are the responsibilities and job description for the Help Desk Consultant (Hybrid) position at Advanced Computer Technologies Inc.?
Do you enjoy solving technical problems and helping people when they need it most? We’re looking for a Helpdesk Support Technician who excels in a fast‐paced, client‐focused environment and takes pride in delivering an outstanding support experience.
What You’ll Do:
- Triage, prioritize, and resolve support tickets with precision.
- Perform Tier 1 & 2 troubleshooting across diverse environments.
- Respond to a wide range of help desk requests—no two days are the same.
- Deliver proactive and reactive support that keeps clients running smoothly.
- Document client environments and internal processes clearly.
- Track your time accurately in real-time.
- Provide on-site support when needed.
- Participate in an on-call rotation (including occasional after-hours/weekend work).
What You Bring:
- 3 years of hands-on IT support experience.
- CompTIA certifications or a bachelor’s degree in a related field.
- Solid understanding of business-class infrastructure.
- Expertise in Microsoft 365 troubleshooting.
- Excellent communication and interpersonal skills.
- Self-starter attitude with a collaborative mindset.
- Strong desktop and application troubleshooting skills.
- Detail-oriented with great follow-through.
- Reliable transportation for client visits.
What You’ll Get
- Competitive compensation aligned with experience, skills, and performance
- Access to premium training platforms
- Certification incentives
- Hybrid work flexibility
- Gym membership
- 401(k) plan
- Comprehensive medical, dental, life, and long-term disability insurance
- Generous PTO (vacation, personal, sick, holidays)
If you’re ready to grow your IT career and make a real difference for clients, we’d love to hear from you.
For over 40 years, Advanced has been a trusted IT partner to businesses across Connecticut, New York, and New Jersey. We specialize in network integration, cybersecurity, and managed services, delivering reliable solutions that drive long-term value.
At ACT, we’re more than just tech experts—we’re a collaborative team committed to excellence and client-first service. Our culture is built on trust, innovation, and a shared passion for solving complex challenges. If you're looking to grow your career in a company that values technical skill, integrity, and teamwork, we’d love to meet you.
At ACT, we’re more than just tech experts—we’re a collaborative team committed to excellence and client-first service. Our culture is built on trust, innovation, and a shared passion for solving complex challenges. If you're looking to grow your career in a company that values technical skill, integrity, and teamwork, we’d love to meet you.