Medical Receptionist/Surgical Counselor - Dr. Clinton Sheets, MD & Dr. Amy Martino, MD

A respected Ophthalmic practice is hiring a full-time Surgical Counselor in the Clearwater/Hudson/Tampa, FL area. The ideal candidate will have strong organizational leadership ability and interpersonal skills, as well as being efficient with multiple facets of a medical office. Great follow through and communication with doctors, staff, and patients is also important.

The Surgical Counselor serves as the primary point of contact for patients undergoing cataract and glaucoma surgery, guiding them through the surgical scheduling and counseling process and supporting general clinical and front-office operations. This position works across all office locations and may be assigned to any site to ensure adequate coverage, training, and continuity of full-time hours.

This position requires travel to all 3 locations of Advanced Cataract & Glaucoma Care, PLLC - Clearwater, Tampa, & Hudson, FL.

Essential Duties and Responsibilities

• Provide surgical counseling for all cataract and glaucoma surgeries, including scheduling and executing IOL (intraocular lens) measurements.
• Counsel patients on both cataract and glaucoma surgical procedures, ensuring they understand the process, expectations, and next steps.
• Schedule cataract and glaucoma surgeries in coordination with the surgical team and surgery center.
• Make referral appointments for patients as requested by the physician while in the office.
• Serve as the main point of contact for patients regarding clinical questions related to medications, and triage patient needs appropriately.
• Assist with technician work-ups and general office flow as needed.
• Assist with front desk duties as needed, including patient check-in/check-out and answering phones.
• Travel between locations as needed for shift coverage, training, or other work purposes.
• Perform other duties as assigned; job duties are subject to change based on the practice's growth and operational needs.

Qualifications

• High school diploma or equivalent required; ophthalmic or medical office experience required.
• Prior experience in surgical counseling, ophthalmology, or a related clinical/patient-facing healthcare role preferred.
• Strong interpersonal and communication skills, with the ability to explain clinical information to patients clearly and compassionately.
• Ability to multitask and prioritize in a fast-paced clinical environment.
• Comfortable working with electronic health record (EHR) and scheduling systems.
• Reliable transportation and ability to travel between office locations as required.

Pay: $17.00 - $25.00 per hour

Benefits:

• 401(k)
• Health insurance
• Paid time off

Education:

• High school or equivalent (Required)

Experience:

• Customer Service: 1 year (Required)
• Computer Skills: 1 year (Required)

Ability to Commute:

• Clearwater, FL 33761 (Required)

Willingness to travel:

• 50% (Required)

Work Location: In person

Salary : $17 - $25