What are the responsibilities and job description for the Customer Service Representatives Needed! position at Advanced Call Center Technologies and Careers?
Why You’ll Love Working at ACT
- Clear paths for advancement
- Flexible scheduling options
- Generous bonus opportunities
- Supportive supervisors and a positive, team-focused environment
- Employee Ownership Program — a company-paid, long-term benefit
- Comprehensive healthcare benefits (medical, dental, vision) for you and your family after 90 days
- Paid time off and paid holidays after 90 days
- Access to DayForce Wallet after training, allowing you to access earned wages through an easy-to-use app and prepaid card
Benefits
- Medical, dental, and vision insurance
- Paid time off
- Employee ownership program
- On-site work environment
Position Overview
As a Customer Experience Representative, you’ll deliver best-in-class service to consumers calling in for assistance. You’ll handle inquiries related to billing, payments, credits, fraud concerns, internet and mobile services, and mortgage servicing. This role is ideal for strong communicators and problem-solvers who are motivated to meet personal and team goals.
Key Responsibilities
- Provide prompt, professional support to customers
- Listen actively, maintain confidentiality, and respond with courtesy
- Communicate clearly and effectively, even in challenging situations
- Document customer interactions while managing live conversations
- Maintain accuracy and high-quality standards in all work
- Meet productivity goals and manage time efficiently
- Demonstrate reliability with consistent attendance
- Follow management direction and take accountability for tasks
- Perform additional duties as assigned
Minimum Qualifications
- Ability to pass a criminal background check
- Basic computer and data entry skills
- Previous call center or customer service experience preferred
- High school diploma or GED required
Job Type: Full-time
Pay: From $17.00 per hour
Benefits:
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Education:
- High school or equivalent (Required)
Ability to Commute:
- Johnson City, TN 37615 (Required)
Ability to Relocate:
- Johnson City, TN 37615: Relocate before starting work (Required)
Work Location: In person
Salary : $17