What are the responsibilities and job description for the Copier Service Technician position at Advanced Business Systems?
Job Overview:
We are seeking an experienced, highly motivated Canon or Ricoh Technical Support Representative to join our team. You will be responsible for providing exceptional client service and technical assistance to our clients. This is an excellent opportunity for individuals who are passionate about technology and enjoy helping others.
Responsibilities:
- Provide technical support and troubleshooting assistance to clients via phone, email, and chat
- Analyze client issues and provide effective solutions in a timely manner
- Communicate complex technical concepts to clients in a clear and concise manner
- Assist customers with product installations, upgrades, and configurations
- Conduct outbound calls to follow up on client inquiries or resolve any outstanding issues
- Maintain accurate records of client interactions and issue resolutions using data entry systems
- Collaborate with cross-functional teams to escalate and resolve complex technical issues
- Ensure client satisfaction by meeting or exceeding service level agreements
Requirements:
- Previous experience working on copier / printer hardware is required. Canon or Ricoh experience is preferred.
- Strong problem-solving skills with the ability to analyze and troubleshoot technical issues
- Excellent communication skills, both verbal and written, with the ability to effectively explain technical concepts to non-technical individuals
- Familiarity with outbound calling and phone etiquette is desirable
- Proficient in data entry and navigating computer systems
- Ability to work independently as well as collaboratively in a team environment
Join our dynamic team of Technical Support Representatives and contribute to providing exceptional client experiences. Apply now!
Job Type: Full-time
Expected hours: 40 per week
Benefits:
- 401(k)
- Dental insurance
- Flexible schedule
- Health insurance
- Paid time off
- Vision insurance
Schedule:
- Monday to Friday
Ability to Relocate:
- Tallahassee, FL 32303: Relocate before starting work (Required)
Work Location: In person