What are the responsibilities and job description for the Telephone Interviewer position at Advanced Behavioral Health, Inc?
The telephone interviewer conducts activities associated with the collection of data from caregivers
receiving various services, such as MST. This position will represent ABH® and its services in a
positive and professional manner and adhere to ABH®’s best practices, guidelines, policies and procedures as established, promoting ABH® as a leader in behavioral healthcare in all interactions and work. Bilingual skills (Spanish/English) required;
- Maintenance of assigned client call files including enrollment data, primary caregiver contact information and best time to call;
- Conduct surveys in accordance with preferred interviewing practices;
- Completion of surveys on-line or manual entry of data after the measure is administered;
- Provider relations and customer service to caregivers, providers, MST Institute representatives, DCF and CSSD representatives, and any other key stakeholders regarding data collection or administration of surveys;
- Generate reports as required;
- Staff the toll-free TAM dedicated phone line;
- Maintains confidentiality of all client protected health information and adheres to all HIPAA related policies and procedures;
- Demonstrates ethical behavior and cultural sensitivity in all activities involving individuals of diverse backgrounds;
- Performs other tasks/responsibilities as required to support the business operations.
- Associate’s Degree required;
- 1 year customer service/administrative work experience required;
- Attends annual Conflict of Interest training.
part time position