Network Administrator

AAC is looking for a Network Administrator for a position working onsite for our client located in Columbia, SC.

SCOPE OF THE PROJECT:

As the Client continues to see increased growth of Enterprise Applications such as with the Electronic-Health Records (EHR) initiative, the Client’s Office of Information Technology (OIT) is upgrading the Client’s base network and wireless infrastructure to allow critical systems to better leverage network resources, data, assets, infrastructure, and systems. Consistent with the best security practices, the Client has upgraded their enterprise wireless networking system with focus on integration into an existing Identity-Based Networking Services (IBNS) solution. Responsibilities include statewide travel to Client facilities to assist with network equipment upgrades, facility relocations, issue resolution, and the installation and configuration of enterprise wireless access points. The applicants selected will work under the general guidance of the Network Operations team but will also be required to work closely with other teams and Client staff at all levels. Selected candidates will follow the Client’s Change Management process, and track and document the work and other tasks regularly communicating status updates to management and project manager.

DUTIES/RESPONSIBILITIES:

• Coordinate daily/weekly assignments for the installation, deployment, diagnostics, and troubleshooting of the Client’s critical enterprise wireless and network infrastructure
• Work with Network, Security, and other IT professional groups and non-IT staff to assist with problem resolution, mitigation of issues, and to provide technical solutions
• Ensure assignments are completed accurately and on- time, and regularly provide: progress, tasks, and deliverables status updates to the assigned manager
• Monitor and identify issues with wireless networks and remediate
• Support wireless and network connectivity on Windows-based systems
• Support wireless and network connectivity on Mac-based systems
• Support wireless connectivity on various Tablets and Phones (i.e., Apple devices)
• Manage the wireless network/device lifecycle at all stages
• Assist with supporting the State Health Laboratory network connectivity on instruments and supporting systems
• Assist with ISE registration of devices on the network
• Conduct onsite wireless assessments
• Create and maintain wireless heatmaps projecting network coverage of access points using Ekahau unit
• and iPad
• Perform enterprise wireless network deployments, installations, and upgrades
• Requires comfort working on a ladder; ability to lift 40 lbs.
• Perform firmware/software/security/feature upgrades and other maintenance tasks
• Monitor Client trouble ticket system and complete network assigned tickets
• Will serve as the Client’s first and second tier of support fielding wireless and network connectivity technical support requests troubleshooting/resolving most common/routine problems.
• Assists Client staff/contractors in resolving wireless and other network related problems
• Coordinate and assist with testing and validation
• Adhere to Client security and IT policies and standards
• Work closely with key stakeholder groups, including Network, Security, and Server Hosting to ensure the appropriate level of engagement and focus is maintained
• Assists various IT groups with other “non wireless” tasks as assigned such as with system/network installations and upgrades (i.e. racking equipment)
• Create, maintain, and review/improve upon notes and wireless documentation
• Ability to plan, organize, review, and implement associated project milestones to completion
• Provides updates to Project Team

REQUIRED SKILLS:

• 3 years Local Area Network (LAN), WLAN, WAN
• 3 Year – Network administration – CISCO and PALO ALTO FIREWALL
• 3 YEARS CISIO IDENTIFY SERVICES ENGINE (ISE)
• 3 years of Ticketing System
• Understanding of computer and network operating system fundamentals (e.g., operating systems, applications, storage, networking)
• Ability to climb and work on a ladder to reach ceiling to install wireless access points
• Ability to lift and move PCs, monitors, and other equipment
• Valid driver’s License
• Interpersonal skills
• Verbal communication skills, written communication skills

PREFERRED SKILLS:

• Network Certification
• Solarwinds Orion
• Ekahou Sidekick
   

REQUIRED EDUCATION:

• Associates Degree in a relevant field of work or high school diploma with equivalent work experience.