What are the responsibilities and job description for the Client Service Representative Emergency position at Advanced Animal Care?
The Client Service Representative role is an absolutely crucial role at AAC. Currently we are hiring at our 24/7 emergency practice located at 2120 Pimlico Drive.
The CSR is responsible for:
- Managing 6 phone call lines with the team
- Scheduling appointments
- Check patients in/out
- Process payments
- Discuss payment alternatives with clients
- Collect all important client information
- Help pet owners identify pet emergencies
- Contact owners as necessary with bloodwork results (within normal limits)
- Document client communications
- Note client prescription requests in Cornerstone
- Restock office supplies, restock coffee bar, help clean exam rooms
- Run end of day reports
- Educate clients on basic pet needs (prevention, food, etc.)
- Handle cash transactions
- Maintain a clean reception area
- Health Insurance / Dental and Vision
- Paid time off
- Simple IRA Retirement with matching
- Opportunity for advancements
- Opportunity for Bonuses
- Uniform stipend
- Three free annual wellness visits and % off discount on services
Requirements/Responsibilities
Qualifications:
The ideal candidate for this role will experience in the client service field.
Skills Required:
- Active listening
- Attentiveness
- Conflict resolution
- Excellent written and communication skills
- Ability to learn quickly in a high-volume and fast-paced environment
- Experience within veterinary industry or similar field
To be considered you must have a flexible schedule and be willing to work some
weekends and volunteer for holidays.
Special Instructions
Please do not send any emails, resumes, or call.
We are making it really easy to apply for this position.
Simply submit a ZippyApp application package which may include the Common Employment Application, Resume, and a Cover Letter. In your Cover Letter, please write a short paragraph describing yourself and why you would make a great addition to our team.
ZippyApp is the Common Employment Application for online and mobile that allows you to apply for jobs with one click, and is being accepted at a growing number of businesses each day.