What are the responsibilities and job description for the Customer Service Representative position at Advanced Air Systems?
Customer Service Representative
Advanced Air | Thatcher, AZ | Full-Time
$20–$25/hour DOE spiffs
Overview
Advanced Air is hiring a Customer Service Representative for our Thatcher office. You'll be the first voice our customers hear — answering calls, booking service and installation appointments, and keeping our technicians' schedules running smoothly. This is a fast-paced, people-first role for someone who stays calm on a busy phone, follows through on every detail, and takes pride in turning a stressed-out homeowner into a satisfied customer.
Responsibilities
- Answer inbound calls and respond to online inquiries promptly and professionally
- Book, confirm, and reschedule service, maintenance, and install appointments
- Dispatch and communicate with field technicians throughout the day
- Maintain accurate customer records, job notes, and appointment details in ServiceTitan
- Follow up with customers on estimates, membership renewals, and completed work
- Resolve routine customer concerns and escalate issues to the appropriate manager
- Support the office team with general administrative tasks as needed
Qualifications
- 1 years of customer service, call center, dispatch, or office experience (home services or trades experience a plus)
- Clear, friendly phone presence and strong written communication
- Comfortable working in scheduling/CRM software (ServiceTitan experience preferred; will train the right person)
- Organized, dependable, and able to manage multiple calls and tasks at once
- Positive attitude and a team-first mindset
- Bilingual English/Spanish a plus
Schedule
Monday–Friday, 8:00 AM–5:00 PM
Compensation
- $20–$25 per hour, depending on experience
- Spiff opportunities on follow-up jobs sold, membership sales, and more — your work on the phone directly adds to your paycheck
Why Join Us
- Stable, growing company backed by Blue Cardinal Home Services Group
- Medical, dental, and vision insurance
- Paid time off and paid holidays
- 401(k)
- Training and a clear path to grow into dispatch, office lead, or coordinator roles
Advanced Air is an Equal Opportunity Employer.
Salary : $20 - $25