Assistant Manager of Waiver Services

To Qualify For This Position You Must Live Within One Hour Of Our Hermitage, TN Office.

AdvanceCare Health Services, LLC is seeking an Assistant Manager of Waiver Services to help lead our Waiver Programs (DIDD, ECF, CLS) and ensure services are delivered with excellence, compliance, and compassion.

As the Assistant Manager, you’ll play a key role in program oversight, staff supervision, financial management, and regulatory compliance. This is an exciting opportunity to grow your leadership career while making a direct impact on the lives of individuals and families we serve.

This is a Full-time Hybrid position combining home office flexibility with travel for site visits, in office, and other responsibilities as required, coming to the office as little as 2 days each week after being fully trained.

You must live within one hour or less driving time to our Hermitage, TN office.

You must have a High-Speed Internet.

What You’ll Do

• Oversee daily program operations, ensuring compliance with all regulatory and accreditation standards.
• Supervise, support, and develop staff through coaching, evaluations, and professional development.
• Manage personnel needs including recruiting, hiring, training, and scheduling.
• Monitor billing, budgets, and financial reports to ensure fiscal responsibility.
• Review and maintain service recipient charts, reports, and documentation.
• Act as a liaison with regulatory bodies, social service agencies, and families/guardians.
• Promote quality improvement, safety, and a nurturing environment across all programs.
• Lead with integrity, communication, and collaboration to ensure continuity of care.

What We’re Looking For

• A degree in Human Services or related field is helpful.
• Minimum of 3 years of experience in the field, with at least 1 year in a supervisory or management role.
• Experience in budget management and human resources is helpful
• Strong interpersonal, written, and verbal communication skills.
• Flexibility to adjust to program needs and schedules.
• Valid driver’s license and reliable transportation required.

Physical Requirements

This role combines office-based work with some active, hands-on responsibilities. While much of your time will be spent sitting at a desk, you should be comfortable with physical activity, such as climbing stairs, moving, or lifting.

• Ability to sit for extended periods.
• Repetitive hand/wrist movements and fine motor skills.
• Lifting, carrying, bending, stooping, reaching overhead, pushing, and pulling.
• Must be able to climb stairs.
• Work often includes sitting, with periods of standing, walking, and lifting.

Why Join Us

• Be part of a mission-driven organization improving lives through quality care and support.
• Collaborative team environment with opportunities for professional growth.

Work Environment

This full-time role that offers a hybrid work-from-home arrangement, using company-provided systems to stay connected and productive. It requires a quiet, professional workspace when working from home, reliable internet, and the ability to stay focused and organized without direct supervision. Regular communication with leadership and team members is essential, and when working from home, timely responsiveness during business hours is expected.

Benefits:

• Dental insurance
• Flexible schedule
• Health insurance
• Paid time off
• Referral program
• Vision insurance
• Paid Orientation
• Paid Training

You must be flexible and willing to work and learn on the fly!

You should be comfortable with software and technology and be an overall organized person.

Empowering Team Members to Excel and TOUCH Lives through Continuous Improvement and Technology

Our company is a growing, non-medical, private duty home care organization providing caregiving services to seniors and support to individuals with intellectual disabilities so that they can continue to live in their homes throughout Tennessee. We are an equal opportunity employer and a drug-free workplace. We are looking for an independent and self-motivated individual that possesses a high level of energy to join our company.

Please respond to this ad with a resume and we will contact qualified applicants . Any submissions without a resume attached will not be considered.

Disclaimer: The preceding job description has been designed to describe the general nature and level of work being performed by the candidate assigned to this job. It is not designed to contain or be interpreted as an exhaustive summary of all responsibilities, duties, and efforts required. From time to time other duties may be assigned. Management’s evaluation of your performance is based on your performance of the tasks listed in this job description and these other duties. Management has the right to revise this job description at any time.

Job Type: Full-time

Benefits:

• Dental insurance
• Flexible schedule
• Health insurance
• Paid time off
• Referral program
• Vision insurance

Application Question(s):

• (Answer is Required) Rate your computer skills from 1 to 10.
• (Answer is Required) How many years of DDA, CLS, ECF management experience do you have?
• (Answer is Required) THIS IS A REQUIREMENT - Do you live within an hour of Hermitage, TN?
• (Answer Required To Be Considered for the Position) Which positions on your resume reflect your (direct hands on) TN Dept of Disabilities and Aging, DDA, ECF, CLS and Family Model Provider experience? THIS EXPERIENCE MUST BE REFLECTED ON YOUR RESUME TO BE CONSIDERED.
• (Answer Required To Be Considered for the Position) How many years of DDA, CLS, ECF programs management experience do you have?
• (Answer Required To Be Considered for the Position) Do you have any experience working in the Family Model Provider Program for ADULTS within the DDA, IDD, ECF, CLS programs? If so, how many years?

Education:

• High school or equivalent (Preferred)

Experience:

• Computer Skills: 1 year (Preferred)
• Case management: 1 year (Preferred)
• Google Workspace: 1 year (Preferred)
• DDA, ECF, CLS program, case, manager or assistance: 1 year (Required)
• Working with Adults with developmental disabilities: 1 year (Preferred)
• Staff Supervision: 1 year (Preferred)
• Working with Adults with intellectual disabilities: 1 year (Preferred)

Work Location: Hybrid remote in Manchester, TN 37355