What are the responsibilities and job description for the Case Manager position at Advance Pathways?
Who We Are
Advance Pathways is the operator of the Aurora Regional Navigation Campus that addresses the needs of adults facing homelessness in Aurora with a goal for them to gain the needed skills to secure and maintain high quality, dependable employment, and lasting, secure housing. We provide about 300 people per night with emergency shelter and other housing program options as well as day services.
Advance Pathways brings together the needed talent, skills, and resources to empower individuals to embark on their journeys to a lifetime of housing stability and personal fulfillment. Following the philosophy of extending a “hand up,” staff at Advance Pathways not only provide needed tools for success, but mentor, train, and inspire the people we serve to achieve their highest potential while offering them the long-term support they need to be successful for a lifetime.
Position Summary
The Case Manager provides non-clinical, guest-centered services to adult individuals experiencing homelessness. This role focuses on addressing Social Determinants of Health (SDOH) by supporting guests in obtaining identification, accessing benefits, securing housing resources, and connecting with community-based services.
Working collaboratively with guests (the unhoused population we serve), the Case Manager conducts needs assessments, develops individualized service plans, and coordinates care to promote stability and self-sufficiency. This position also serves as a liaison between guests and external agencies, advocating on their behalf and helping navigate complex systems. The ultimate goal is to support progress toward housing stability, access to essential resources, employment, and long-term independence.
Primary Responsibilities
Assessment & Service Planning
Conduct intake and ongoing assessments to identify guest needs, strengths, barriers, and Social Determinants of Health (SDOH).
Develop, implement, and update individualized service plans that support housing stability, resource access, and self-sufficiency.
Case Management and Resource Coordination
Provide ongoing case management, goal tracking, and follow-up through regular guest meetings.
Assist guests in navigating housing, benefits, healthcare, transportation, employment, legal, and community service systems.
Coordinate referrals and serve as a liaison between guests and service providers to ensure access to needed resources.
Advocate on behalf of guests with agencies, landlords, healthcare providers, and community partners.
Benefits, Documentation and Housing Support
Assist guests in obtaining and maintaining identification, benefits, and essential documentation, including birth certificates, Social Security cards, state identification, Medicaid, and SNAP benefits.
Support completion, submission, renewal, and follow-up of applications and required documentation.
Assist with housing applications, program compliance, placement, and retention efforts.
Documentation and Compliance
Maintain accurate, timely, and complete case records, including assessments, service plans, referrals, progress notes, and outcomes.
Ensure documentation complies with organizational, funding, regulatory, privacy, and confidentiality requirements.
Collaboration and Professional Conduct
Participate in team meetings and case conferences.
Communicate effectively with internal staff and external partners.
Maintain professional boundaries, ethical standards, and compliance with organizational policies and procedures.
Qualifications
Required:
Bachelor’s degree in human services or related field
Minimum one (1) year experience providing case management or social services to individuals experiencing homelessness or housing instability
Knowledge of Social Determinants of Health and community resources
Strong organizational, documentation, and advocacy skills
Basic computer proficiency and experience with electronic case management systems
Ability to pass required background checks
Ability to pass urine drug screen
Preferred Qualifications
Experience in shelter, day center, or housing programs
Familiarity with Medicaid, SNAP, SSI/SSDI, and housing systems
Experience coordinating services across multiple agencies
Bilingual or culturally specific competencies
Work Environment and Physical Requirements
Primarily homeless shelter based with some community coordination
Ability to walk, stand, and move throughout the facility
Ability to work in a fast paced, high needs environment
Occasional evening or weekend hours as required
The successful candidate:
Must be drug-free, including THC, and willing to submit to random drug and alcohol screening.
Demonstrates alignment with Advance Pathways’ vision and mission.
Maintains a positive, growth-oriented mindset and contributes to collaborative problem-solving.
Strong time management skills with the ability to meet deadlines consistently.
Excellent written and verbal communication skills.
Strong administrative and organizational skills.
Able to work independently with minimal supervision while maintaining accountability and performance standards.
Compensation & Benefits:
- Paid Time Off: Begins at 2 weeks per year
- Sick time: Accrued at a rate of 1 hour per every 30 hours worked
- Holidays: 10 paid holidays annually
- Retirement: 403(b) plan with a 3% employer match (vesting schedule applies)
- Health Insurance: Comprehensive medical, dental, and vision coverage. Advance, Inc. offers to pay 80% of the health, dental, and vision insurance premium for you (family members are an additional expense) valued at over $10,000 annually.
Benefits & Perks:
We offer a competitive benefits package designed to support our employees both personally and professionally, including:
- Paid Time Off (PTO): Starting at two (2) weeks per year
- Retirement: 403(b) Retirement Savings Plan with a 3% employer match, subject to a vesting schedule
- Holidays: Ten (10) paid holidays annually
Work Environment:
This is a start-up environment that values high standards of accountability, mutual respect, perseverance in the face of new and evolving challenges, flexibility, and a commitment to continuous improvement. We also believe a sense of humor and the ability to have fun while doing meaningful work are essential to our culture.
Disclaimers:
*Colorado Residents: In any materials you submit, you may redact or remove age-identifying information such as age, date of birth, or dates of school attendance or graduation. You will not be penalized for redacting or removing this information.*
This job description is intended to describe the general nature and level of work being performed. It is not designed to be a comprehensive listing of all duties, responsibilities, or qualifications. Duties, responsibilities, and activities may change at any time, with or without notice.