Job Description

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.

Take calls, e-mails, and voice mails from stores and field teams.

Assist stores in Heavy Duty Parts sales by providing product identification and technical support.

Do the necessary research to provide availability options of parts, specifications of parts needed, interchange competitor’s numbers and suggest related items.

Communicate with manufacturers as necessary and get their technical assistance and customer service teams to help research any issues or solve problems for the store teams.

At each opportunity of assistance, use it as a teaching moment to help the store team get more self-sufficient.

Maintain accurate records and tracking of call logs.

Maintain consistency within department and with the overall corporate guidelines.  

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Self-motivated; ability to take initiative.

Knowledge of Heavy Duty Parts and Systems.

Good written and verbal skills and ability to effectively communicate with Store Operations management.

Ability to meet deadlines and work well under pressure.

Demonstrated ability to work well with other departments, peers and business partners.

Excellent problem-solving skills, with a demonstrated ability to identify Heavy Duty Parts problems, recommend optimum solutions.

Demonstrated organizational and follow-up skills.

Understanding of Heavy Duty terms and knowledge of Heavy Duty vehicle equipment.

Ability to work a flexible schedule.

EDUCATION and/or EXPERIENCE

High school diploma or General Education Degree (GED); and

Minimum of 5 years related experience and/or training; or

Equivalent combination of education and experience. 

SUPERVISORY RESPONSIBILITIES

None

CERTIFICATES, LICENSES, REGISTRATIONS

None

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to sit and talk or hear.  The employee is occasionally required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms; and stoop, kneel, crouch, or crawl.  The employee must regularly lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds.  Specific vision abilities required by this job include close vision, distance vision, color vision, and ability to adjust focus.

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The noise level in the work environment is usually moderate.

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