Job Summary:  

The Employment Compliance Associate Manager is responsible for managing processes related to: (1) the review and triage of employee hotline matters and (2) the investigation, response, and resolution of charges filed with federal, state, and local EEO agencies. 

What will you do?  

• Independently manage and conduct workplace investigations involving employee complaints, ethics concerns, policy violations, discrimination, harassment, retaliation, and other employment-related matters. 

• Administer the company's reporting system, including intake, triage, risk assessment, case assignment, and tracking of reported concerns, including matters involving senior leaders and executives. 

• Coordinate responses to federal, state, and local employment-related claims and agency inquiries, including EEO charges, wage and hour claims, retaliation claims, and regulatory audits. 

• Gather and analyze evidence, interview witnesses, assess findings, and prepare investigative summaries and recommendations for Human Resources, Compliance, and Legal leadership. 

• Serve as a liaison with internal and external counsel to support case strategy, position statements, agency responses, and resolution efforts. 

• Research and apply federal, state, and local employment laws to support investigations, claims management, and compliance activities. 

• Assess legal and compliance risks, conduct cost-benefit analysis, and recommend appropriate response and resolution strategies based on investigation findings and applicable employment laws. 

• Negotiate and resolve employment-related matters within delegated settlement authority and established Company guidelines. 

• Review internal investigation reports to ensure consistency, completeness, and adherence to company standards and legal requirements. 

• Support government audits, regulatory reviews, and investigations conducted by agencies such as the EEOC, Department of Labor, OSHA, and state agencies. 

• Analyze claims, investigations, hotline activity, and compliance trends to identify risks, recommend corrective actions, and drive continuous improvement. 

• Partner with Human Resources, Legal, Compliance, and business leaders to promote compliance, mitigate risk, and ensure consistent application of Company policies and employment practices. 

• Prepare reports, metrics, and recommendations for senior leadership regarding employment compliance risks, case outcomes, and emerging trends. 

Qualifications: 

• Experience working with HR systems, preferably Workday 

• Strong persuasive communication skills, both verbal and written  

• Analytical and organizational skills with the ability to manage deadlines and competing priorities 

• Strong attention to detail with a high level of ownership and accountability 

• Ability to take initiative, work independently and collaborate effectively across functions 

• Demonstrated ability to influence stakeholders at multiple levels of the organization 

• Experience conducting research, developing documentation, and creating project plans 

• Experience leading projects, facilitating training, and driving issue resolution 

• Continuous improvement mindset with the ability to identify and implement enhancements within HR processes 

• Excellent investigative and problem-solving skills 

• Substantive knowledge of EEO laws and HR policies and procedures 

• Ability to assess facts and law to make sound strategic decisions in defense of administrative claims 

• Experience with Microsoft Office, including Word, Outlook and Excel, is required 

Certifications, Experience, and Education: 

• Education: Bachelor’s degree (BA or BS) from four-year college or university; and  

• Experience: 3- 5  years of EEO complaint or charge investigation experience; or equivalent combination of education, experience or certifications. Experience in a Retail industry is preferred, or other multi-site, hourly work environment.