Job Description

Team Member will be required to work four days a week from our Raleigh, NC HQ.

The Director of Sales & Operations Execution is responsible for driving operational excellence and ensuring seamless execution of sales and operations plans, aligning short-term operational activities with strategic goals, and driving efficiency across the organization.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.

• Strategic Planning: Collaborate with executive leadership to develop and implement strategies that align sales and operational capabilities.

• Performance Management: Monitor and analyze performance metrics to ensure that sales and operations are meeting targets and objectives.

• Process Optimization: Identify and implement process improvements to enhance operational efficiency and effectiveness.

• Cross-Functional Collaboration: Work closely with various departments, including sales, marketing, finance, and supply chain, to ensure cohesive execution of plans.

• Technology and Data Analytics: Leverage advanced technologies and data analytics to improve decision-making and operational performance.

• Risk Management: Identify potential risks and develop mitigation strategies to ensure smooth operations.

• Resource Allocation: Manage budgets and allocate resources effectively to support sales and operational goals.

• Stakeholder Communication: Maintain strong relationships with key stakeholders and keep senior leadership informed about progress and outcomes.

• Change Management: lead change management efforts to foster a culture of innovation and accountability across the organization.

• Leadership & Team Development: Manage and mentor a team of 5-10 professionals in operational excellence, planning, and analytics, fostering skill development and driving high performance. Act as a liaison between store operations, merchandising, and supply chain teams, promoting collaboration and resolving conflicts to achieve shared goals. Stay ahead of retail industry trends and incorporate best practices into operational strategies.

QUALIFICATIONS

• Skills:

  • Strong analytical and problem-solving abilities.

  • Excellent communication and interpersonal skills.

  • Proven ability to lead and motivate teams.

  • Proficiency in using sales and operations planning software.

  • Strong financial acumen and budget management skills.

• Preferred Attributes:

  • Leadership: Demonstrated leadership skills with a track record of driving team performance and achieving results.

  • Adaptability: Ability to adapt to changing market conditions and organizational needs.

  • Customer-Centric: Strong focus on customer satisfaction and experience.

  • Innovative: Ability to think creatively and implement innovative solutions to operational challenges.

EDUCATION and/or EXPERIENCE

• Education: Bachelor's degree in Business Administration, Operations Management, Consulting or a related field. A Master's degree is preferred.

• Experience: Minimum of 10 years of experience in sales and operations management, with at least 5 years in a leadership role within the retail industry.

SUPERVISORY RESPONSIBILITIES

This position directly supervises Managers of people; total team size is approximately 5-10 Team Members.

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