Case Management & Support Specialist

Case Management & Support Specialist

About Adult & Teen Challenge of Arkansas

Adult & Teen Challenge of Arkansas is a faith-based organization dedicated to helping men and women overcome addition through Christ-centered programs. Our mission is to provide hope, healing, and transformation for individuals seeking freedom from substance abuse.

Job Summary

The Case Management & Support Specialist is responsible for providing ongoing support, guidance, and resources to graduates of Adult & Teen Challenge of Arkansas. This role ensures a smooth transition from the program into independent living, employment, and continued spiritual growth. The coordinator will develop individualized aftercare plans, facilitate connections with community resources, and maintain regular follow-ups with program graduates to promote long-term success. This position reports to the Chief of Staff.

Qualifications:

• Passion for faith-based addiction recovery and alignment with the mission of Adult & Teen Challenge.

• Bachelor’s degree in social work, counseling, ministry, or a related field preferred, but a minimum of a High School Diploma or GED may be accepted.

• Experience in case management, social services, or pastoral care preferred.

• Strong interpersonal and communication skills.

• Ability to work independently and manage multiple responsibilities.

• Familiarity with addiction recovery and discipleship programs is a plus.

• Proficiency in Microsoft Office and case management software.

• Must have and maintain a valid Driver’s License, maintain automobile insurance coverage and have access to an automobile.

• Willingness to travel locally for outreach and networking events.

• Must be able to pass drug and nicotine test.

Competencies:

• Work effectively with culturally diverse population and be sensitive to the needs of each population.
• Communicate compassionately and effectively with clients, health care professionals, and the general public.
• Understanding of medical terminology as it relates to mental health care and basic family practice care.
• Effective documentation skills.
• Able to lift up to 30 pounds.
• Physically able to walk, stand, and stoop for several hours each day.
• Employee travels by automobile and is exposed to changing weather conditions.

Responsibilities:

• Serves as part of the client’s treatment team.
• Develop and implement comprehensive aftercare plans for program graduates.
• Conduct regular follow-ups via phone calls, meetings, and digital communication to assess progress and provide support.
• Connect graduates with housing, employment opportunities, counseling, and mentorship programs.
• Provide spiritual encouragement and accountability to ensure continued faith-based growth.
• Collaborate with community partners, churches, and employers to establish resources for graduates.
• Maintain accurate records of aftercare services and track graduate progress.
• Organize periodic alumni events, workshops, and support groups.
• Serve as a liaison between graduates and the Adult & Teen Challenge program for ongoing mentorship and re-engagement opportunities.
• Assist in crisis intervention and provide referrals to additional support services as needed.
• Other duties as assigned.