Education & Support Specialist

Education & Member Support Specialist

Reports To: Director of Education & Regulation
Department: Education & Regulation
Salary: $70,000 annually
Job Type: Full-time
Location: Tumwater, Washington
Schedule: Monday–Friday, 8:00 a.m.–5:00 p.m.

About the Adult Family Home Council

The Adult Family Home Council’s mission is to improve the lives and well-being of vulnerable adults through the support of Adult Family Homes.

The Council supports Adult Family Home providers throughout Washington State through education, member support, advocacy, regulatory assistance, training, and access to practical resources that help providers operate successful homes and deliver high-quality care.

The Council is seeking a motivated, organized, service-oriented, and adaptable professional to serve as Education & Member Support Specialist.

Position Summary

The Education & Member Support Specialist is a professional-level position responsible for implementing the Council’s education programs, supporting Adult Family Home Council chapters, developing and maintaining educational resources, delivering trainings, and providing direct assistance to Adult Family Home providers.

The position is structured so that approximately 60% of the role is focused on education, training, and chapter support and approximately 40% is focused on direct member support.

The Specialist works closely with and under the direction of the Director of Education & Regulatory. The Specialist is expected to independently handle routine education projects and member-support matters while escalating complex, disputed, sensitive, high-risk, or systemic regulatory matters to the Director.

The ideal candidate is an excellent communicator who enjoys helping people, is comfortable speaking with providers by telephone and email, can research regulations and policies, has strong writing and organizational skills, and can translate complicated information into practical and understandable educational resources.

Key Responsibilities

Education and Training — Approximately 35%

• Develop and update presentations, guides, FAQs, checklists, templates, handouts, and other educational resources for Adult Family Home providers.
• Coordinate education materials from outside stakeholders
• Translate regulatory, policy, and technical information into clear and practical language.
• Develop educational content based on provider needs, regulatory developments, and priorities established by the Director of Education & Regulation.
• Deliver webinars, workshops, presentations, and trainings on assigned topics.
• Support virtual and in-person educational programs.
• Assist outside presenters and subject-matter experts with educational materials and presentation preparation.
• Maintain educational content within the Council’s learning management system and online training platforms.
• Review existing educational materials and update or recommend revisions when information becomes outdated.
• Help identify gaps in education based on member questions and provider feedback.
• Maintain and organize the Council’s education and member resource library.
• Collect and organize relevant educational materials from DSHS, HCA, ALTSA, DOH, and other approved sources.

Chapter Education and Support — Approximately 25%

The Specialist serves as the primary staff contact for routine chapter education and support.

Responsibilities include:

• Maintain regular communication and strong working relationships with AFHC chapter leaders.
• Help chapters identify relevant education topics, presenters, and training opportunities.
• Coordinate chapter educational schedules and routine presenter communications.
• Prepare and distribute presentations, handouts, and other approved educational resources.
• Support virtual and in-person chapter educational programs.
• Attend chapter meetings and deliver presentations when assigned.
• Maintain chapter education calendars, contact information, and related records.
• Gather feedback from chapter leaders regarding provider concerns and educational needs.
• Help orient new chapter leaders to available Council resources and education support.
• Follow up on chapter requests and ensure assigned commitments are completed.
• Communicate significant or recurring chapter concerns to the Director.

Member Support — Approximately 40%

• Serve as a primary frontline contact for Adult Family Home Council members by telephone and email.
• Provide timely, professional, and accurate assistance with routine questions involving Adult Family Home regulations, care requirements, documentation, licensing processes, state-agency procedures, business operations, and other provider concerns.
• Research member questions using WAC, RCW, state-agency policies, provider letters, manuals, guidance documents, and other approved resources.
• Explain routine regulatory and policy requirements in practical, understandable language.
• Help members locate applicable forms, policies, training resources, agency contacts, and Council materials.
• Assist members in understanding routine notices or communications from state agencies.
• Conduct follow-up research when an answer cannot be provided during the initial contact.
• Maintain ownership of routine member inquiries through resolution whenever possible.
• Provide routine assistance related to established Medicaid, HCA, billing, and reimbursement processes.
• Document significant member inquiries, research, referrals, and follow-up using the Council’s designated system.
• Identify recurring member questions and provider concerns and communicate those trends to the Director.

Regulatory Research and Provider Resources

• Maintain working knowledge of major Adult Family Home regulatory requirements and state-agency resources.
• Monitor assigned regulatory and agency communications for information relevant to providers.
• Assist with developing plain-language summaries of regulatory or agency information.
• Help maintain internal reference materials and frequently asked questions.
• Identify outdated, inconsistent, or unclear information and bring it to the Director’s attention.
• Assist the Director with regulatory research and special projects.
• Use member questions and chapter feedback to recommend new trainings, FAQs, guides, checklists, or other provider resources.
• Ensure information provided to members and used in educational materials is based on current and reliable sources.

Collaboration and Quality

• Work collaboratively with the Director of Education & Regulatory and other Council departments.
• Coordinate with Advocacy, Membership, Communications, Operations, and other staff when member or education issues cross departmental responsibilities.
• Maintain accurate, professional, and consistent information in member communications and educational materials.
• Proofread and review materials before distribution.
• Participate in staff meetings, training, organizational projects, and professional development.
• Provide excellent customer service and maintain a professional, respectful, and solutions-oriented approach when working with members, chapter leaders, presenters, and partners.

Required Qualifications

• Excellent written and verbal communication skills.
• Exceptional customer-service and interpersonal skills.
• Strong writing, editing, proofreading, and organizational skills.
• Ability to research, understand, and explain regulations, policies, and technical information.
• Ability to translate complex information into practical educational content.
• Strong problem-solving and follow-through skills.
• Ability to manage multiple projects, member inquiries, and deadlines simultaneously.
• Strong attention to detail and accuracy.
• Ability to work independently while recognizing when an issue requires escalation.
• Ability to work effectively with members, chapter leaders, coworkers, presenters, and external partners.
• Self-motivated, adaptable, professional, and solutions-oriented.
• Proficiency with Microsoft Office and online meeting and training tools.
• Ability to learn and use learning management systems, member databases, CRM systems, and other organizational technology.

Preferred Qualifications

• Bachelor’s degree in education, communications, healthcare, public administration, social services, business, or a related field. Relevant professional experience may be considered in place of formal education.
• Three or more years of professional experience in education, training, member services, Adult Family Homes, long-term care, healthcare, regulatory support, association work, or a related field.
• Experience working with Adult Family Homes or other long-term care or community-based care settings.
• Familiarity with Washington Administrative Code and Washington State’s regulatory environment.
• Experience researching regulations, policies, or government procedures.
• Experience developing educational materials and delivering trainings, webinars, or presentations.
• Experience working with chapters, volunteer leaders, committees, or member-based organizations.
• Experience providing direct customer service or technical assistance by phone and email.
• Experience with learning management systems or online education.
• Public-speaking experience.

Will also require

• Background check
• Valid driver’s license
• Proof of vaccination against Covid-19

Compensation for this full-time position will range from $5,000 to $5,833.33 monthly depending on experience and qualifications. Competitive benefits package includes medical, dental, paid vacation and 401K

Schedule: This position is full-time, Monday-Friday 8am-5pm in Tumwater, Washington. Some travel required.

Position will remain open until filled.

Interested parties should submit

• Cover letter addressing your qualifications and interest in the position
• Resume
• Three professional references with contact information to:

Amina Teouri

Interim Executive Director

Adult Family Home Council

3309 Capitol Blvd SW, Ste 1

Tumwater, WA 98501

Or via email at amina@adultfamilyhomecouncil.org

Please submit any questions in writing to either of the above addresses.

Job Type: Full-time

Pay: $5,000.00 - $5,833.33 per month

Benefits:

• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Application Question(s):

• Do you have experience reading and interpreting administrative code and policy?
• Do you have experience providing excellent customer service?
• Do you have experience working in or around long-term care facilities for adults?

Work Location: In person

Salary : $70,000