What are the responsibilities and job description for the Solutions Advisor position at ADT?
Job Overview
We are seeking a dedicated and customer-oriented Home Solutions Advisor to join our team. In this role, you will be the first point of contact for customers, providing them with exceptional service and solutions tailored to their needs. Your expertise in retail sales and customer service will be essential in guiding customers through their purchasing decisions while ensuring a positive shopping experience.
Responsibilities
- Engage with customers to understand their needs and provide tailored solutions for home products and services.
- Utilize phone etiquette to effectively communicate with customers, addressing inquiries and resolving issues promptly.
- Operate POS systems and cash registers accurately, processing transactions efficiently.
- Maintain stock levels and organize merchandise displays to enhance the shopping experience.
- Supervise team members as needed, fostering a collaborative environment that prioritizes customer satisfaction.
- Apply basic math skills for inventory management and transaction processing.
- Provide bilingual support to assist a diverse customer base, ensuring clear communication for all clients.
Experience
- Previous experience in retail sales or customer service is preferred, with a strong emphasis on phone etiquette.
- Familiarity with cash registers and POS systems is advantageous.
- Experience in grocery store environments or similar settings is a plus.
- Supervisory experience is beneficial but not required; a willingness to lead is essential.
- Basic math skills are necessary for handling transactions and inventory management.
- Bilingual candidates are encouraged to apply, as this will enhance our ability to serve all customers effectively.
Join us as a Home Solutions Advisor and play a pivotal role in delivering outstanding service while helping customers find the perfect solutions for their homes!
Job Type: Full-time
Pay: $50,000.00 - $85,000.00 per year
Benefits:
- 401(k)
- Dental insurance
- Employee discount
- Flexible schedule
- Health insurance
- Paid time off
- Vision insurance
Shift:
- Day shift
Experience:
- Outside sales: 1 year (Preferred)
Ability to Commute:
- New Castle, DE 19720 (Required)
Ability to Relocate:
- New Castle, DE 19720: Relocate before starting work (Preferred)
Work Location: Hybrid remote in New Castle, DE 19720
Salary : $50,000 - $85,000
