What are the responsibilities and job description for the Scrum Lead – E-Commerce & Martech Pod position at ADT?
3020664
Local Candidates Only~ Applicants must be authorized to work for any employer in the U.S. We are unable to support or sponsor any U.S. immigration benefit (such as, but not limited to, H-1B, TN, STEM OPT) now or in the future.
Summary:
We are looking for a high-impact Scrum Lead to enable a cross-functional pod delivering across ADT’s E-Commerce and Marketing technology ecosystem. This is not a traditional Scrum Master role focused on ceremonies alone. You will act as a delivery enabler, flow optimizer, and accountability driver, helping a team of engineers (Levels I–III), Product, and stakeholders execute efficiently across a complex stack including SFCC, SFMC, MuleSoft, and CMS platforms. You will partner closely with the Product Manager and Tech Lead (Engineer III) to ensure the pod operates with clarity, speed, and high quality, while continuously improving how work gets done.
What You’ll Do:
Drive Delivery & Execution
Philadelphia Applicants: Background checks will be conducted during the employment process. Any information will be reviewed through an individualized assessment in accordance with the Philadelphia Fair Criminal Record Screening Standards Ordinance.
ADT is an Equal Employment Opportunity (EEO) Employer. We celebrate diversity and are committed to building an inclusive team that represents a variety of backgrounds, perspectives, and skills. ADT strives to ensure every employee and applicant feels valued. Visit us at jobs.adt.com/diversity to learn more.
Los Angeles Applicants: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.
Philadelphia Applicants: Background checks will be conducted during the employment process. Any information will be reviewed through an individualized assessment in accordance with the Philadelphia Fair Criminal Record Screening Standards Ordinance.
ADT is an Equal Employment Opportunity (EEO) Employer. We celebrate diversity and are committed to building an inclusive team that represents a variety of backgrounds, perspectives, and skills. ADT strives to ensure every employee and applicant feels valued. Visit us at jobs.adt.com/diversity to learn more.
Local Candidates Only~ Applicants must be authorized to work for any employer in the U.S. We are unable to support or sponsor any U.S. immigration benefit (such as, but not limited to, H-1B, TN, STEM OPT) now or in the future.
Summary:
We are looking for a high-impact Scrum Lead to enable a cross-functional pod delivering across ADT’s E-Commerce and Marketing technology ecosystem. This is not a traditional Scrum Master role focused on ceremonies alone. You will act as a delivery enabler, flow optimizer, and accountability driver, helping a team of engineers (Levels I–III), Product, and stakeholders execute efficiently across a complex stack including SFCC, SFMC, MuleSoft, and CMS platforms. You will partner closely with the Product Manager and Tech Lead (Engineer III) to ensure the pod operates with clarity, speed, and high quality, while continuously improving how work gets done.
What You’ll Do:
Drive Delivery & Execution
- Own the end-to-end execution rhythm of the pod
- Ensure work is clearly defined, prioritized, and ready for engineering
- Track progress, identify risks early, and drive resolution
- Hold the team accountable to commitments without creating unnecessary overhead
- Run lean, high-value ceremonies (planning, stand-ups, retrospectives) → Adapt or compress ceremonies based on team maturity and needs
- Continuously improve team processes to maximize flow and throughput
- Eliminate blockers and reduce friction across teams and dependencies
- Support a high-autonomy, high-accountability team structure
- Partner with the Tech Lead to ensure engineering work is sequenced and unblocked
- Collaborate with Product Owner to ensure backlog clarity and readiness
- Manage dependencies across platforms (SFCC, SFMC, APIs, CMS)
- Coordinate with external teams (e.g., marketing, analytics, platform teams)
- Ensure E2E initiatives are tracked and delivered across systems
- Reinforce the team’s model of engineer-owned quality (TDD – Test-Driven Development)
- Ensure work includes clear acceptance criteria and testing expectations
- Track delivery metrics (cycle time, predictability, quality signals) and drive improvements
- Encourage adoption of AI tools to improve:
- Sprint planning and estimation
- Documentation and clarity
- Delivery insights and retrospectives
- Help the team operate more efficiently using modern tooling and automation
- 4 years of experience in Agile delivery roles (Scrum Master, Agile Lead, Delivery Lead)
- Experience working with engineering teams in a digital product environment
- Proven ability to drive delivery in complex, cross-functional ecosystems
- Strong understanding of Agile principles, with a pragmatic (not dogmatic) approach
- Ability to balance structure and flexibility based on team needs
- Skilled at identifying bottlenecks and improving team flow
- Experience working with modern digital stacks (e-commerce, APIs, front-end frameworks)
- Preferred if familiar with E-Commerce platforms and how work flows across systems typically integrated with E-commerce platforms.
- Strong communicator who can work across Product, Engineering, and business stakeholders
- Ability to challenge constructively and drive accountability
- Comfortable operating in a fast-paced, evolving environment
- Focus on delivery outcomes, not just Scrum ceremonies
- Works as a true partner to Product and Tech Lead, not an isolated role
- Enables a team where engineers own quality and testing
- Operates in a multi-platform Martech ecosystem, not a single system
- Leverages AI to improve team efficiency and insights
- Pod-based model with high ownership and autonomy
- Lean Agile (we value outcomes over rigid frameworks)
- Engineers own both development and quality
- Continuous improvement mindset, supported by data and AI
- Shape how Agile works in a modern, AI-enabled engineering organization
- High visibility role with direct impact on team performance and delivery
- Work on a complex, high-impact digital ecosystem (E-Commerce Martech)
Philadelphia Applicants: Background checks will be conducted during the employment process. Any information will be reviewed through an individualized assessment in accordance with the Philadelphia Fair Criminal Record Screening Standards Ordinance.
ADT is an Equal Employment Opportunity (EEO) Employer. We celebrate diversity and are committed to building an inclusive team that represents a variety of backgrounds, perspectives, and skills. ADT strives to ensure every employee and applicant feels valued. Visit us at jobs.adt.com/diversity to learn more.
Los Angeles Applicants: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.
Philadelphia Applicants: Background checks will be conducted during the employment process. Any information will be reviewed through an individualized assessment in accordance with the Philadelphia Fair Criminal Record Screening Standards Ordinance.
ADT is an Equal Employment Opportunity (EEO) Employer. We celebrate diversity and are committed to building an inclusive team that represents a variety of backgrounds, perspectives, and skills. ADT strives to ensure every employee and applicant feels valued. Visit us at jobs.adt.com/diversity to learn more.