What are the responsibilities and job description for the Depot Technician position at ADT?
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Duties and Responsibilities:
Duties and Responsibilities:
- Asset Reporting to include Inventory, Shipping, Returns, Orders, Repairs, etc.
- Work Order and ticket handling. Maintain queues, communicate, fulfill.
- Cycle counts of Depot inventory (devices and peripherals)
- Pack and ship devices and kits (devices peripherals) to end users; involves lifting and moving PCs, large monitors, etc.
- Troubleshoot software or hardware issues.
- Repair and maintain desktops, laptops, and other hardware in the environment, including reimaging and internal component replacements.
- Manage and track devices sent to 3rd parties for repair.
- Order parts as needed, both under warranty from Dell and other Vendors and out of warranty using ADT’s procurement system.
- Ensure compliance with established standards, policies, and configuration guidelines.
- Maintain a comprehensive repository for documentation and update as needed.
- PC and Apple Mac set up and support experience.
- iPad and Tablet setup, OS updates, and wiping of the device.
- Manage cellular activations of mobility assets (request activations, reassignments, cancelations).
- SCCM OSD, Imaging, or similar desktop imaging technology.
- Troubleshoot and diagnose device issues for laptops, desktops, and tablets.
- Active Directory experience.
- Problem solving and troubleshooting abilities
- Excellent communication, documentation, and written skills
- Experience with XenMobile or other Mobile management software a plus.
- Experience using Office 365 suite
- Education: Preferred but not required two (2) year degree or equivalent experience
- A certification or equivalent work experience in Depot/Workstation support