What are the responsibilities and job description for the Smart Home Consultant position at ADT and Careers?
ADT has been in the business of helping save lives since 1874. As the #1 smart home security provider in the U.S., we help protect and connect families, businesses and larger commercial customer every day. Our continuous innovation, advanced technology and strategic partnerships deliver products and services that help protect life and valuables, whether at home, your business or on the go. And as times change, so do we. Above all, our mission is clear: we help save lives for a living. Looking for a career where you can make a real impact? Join our team today and put purpose behind your paycheck. #WeAreADT
Position Overview
As a Smart Home Consultant, you will be a sales solutions expert and a brand ambassador for ADT’s 6 million customers. As the key point of contact for home automation clients, you will answer inquiries, provide technical advice, and demonstrate how to use new products and services. Additionally, in this role, you will install and activate security and Smart Home products while upselling solutions that best meet the needs of ADT’s residential customers.
A day in the life of a Smart Home Consultant looks like this:
- Build relationships between new customers and the ADT brand and product portfolio
- Complete in-home consultation and assessment
- Perform installation and activation of equipment – including home security camera, security hardware, and IoT and smart home devices
- Complete customer onboarding and education of key products and services
- You will work in a dynamic, collaborative environment, working closely with customers and coworkers
- This role involves providing solutions by visiting customers at their homes or businesses
Training Program:
ADT offers a comprehensive paid training program for this role regardless of experience. Our team is enthusiastic about developing you into a best-in-class Smart Home Consultant.
Job Requirements
- High School diploma or the equivalent
- Valid driver's license
When you commit to ADT —we commit to you. Our employees receive a comprehensive, full benefits package that includes:
Hourly pay: $15.30
- Earning potential: Average of $105,000 annually with uncapped upsell commissions, job completion pay, quality bonuses, and referral incentives
Training:
- Paid $320 per week during the three-week onboarding program
- Includes New Technician Training, Field Safety Training, and Peer-to-Peer Training
- Company vehicle provided for work use
Benefits:
- Medical, dental, and vision coverage
- 401(k) with company match
- Tuition reimbursement
- Short- and long-term disability, life insurance, and wellbeing benefits
- Paid time off
Salary : $105,000