Project Support Specialist

Job Purpose

Provides project support for corporate and field initiatives by researching, monitoring and influencing to ensure a successful program implementation. Provides support to Operations Support management team by identifying new processes to streamline tasks associated with daily work functions. Provides support to both the Operations Support Group as well as market leaders via detailed research, month-end financial and statistical analysis and other mid-month analysis as needed.

Job Description

· Assists in monitoring and tracking performance of Operations Support initiatives on a monthly basis.

· Assists with analysis and spreadsheet (Excel) and database (Access) preparation.

· Provides operational feedback on various corporate and field initiatives by recognizing and anticipating potential issues.

· Assists in defining and creating improvement solutions to existing funeral and cemetery processes as well as corporate driven policies and procedures related to field operations

· Responds and addresses ad hoc questions.

· Researches and provides data analysis related to the creation, implementation, and monitoring of corporate and field initiatives.

· Works with group leadership to complete high priority projects and interacts with other corporate departments to manage data flow and deadlines.

· Provide the Operation Support Group detailed analysis of variances as it relates to ongoing initiatives.

· Produces analytical reports for both field locations and management when needed on an ad hoc basis.

· Provides analytical and special project support to the Finance Managers and Directors and the staff of the Operations Support Group.

· Communicate periodic exception report analysis results to Finance Managers and Directors and the staff of the Operations Support Group.

· Manage ad hoc reporting requests and identify reporting process improvements.

Qualifications

Education:

• High school diploma

Experience:

• Four (4) years of applicable work experience

• Call Center experience

Knowledge, Skills & Abilities:

• Strong computer skills

• Experience in application design and management utilizing Excel and Access.

• Ability to travel less than 10%

• Strong knowledge of Funeral and/or Cemetery field operations

• Proficiency in Microsoft Word, Access, PowerPoint and Outlook

• Advanced Excel skills (complex formulas, pivot-tables, v-look-ups and other advanced functions) a plus

• Highly detail oriented with a careful eye for quality control and presentation of work

• Self-motivated and driven to produce results within tight deadlines and with maximum quality within allowed time constraints

• Excellent verbal and written communication skills and presentation skills, including ability to speak in front of groups, a plus

• Project management skills a plus

Position Benefits

Get the chance to work directly with a leading provider of funeral, cremation, and cemetery services with a strong reputation in the industry. Take advantage of the opportunity for career growth and advancement within the company once you join. Working for an organization that has a diverse range of roles and locations allows employees to explore different areas of the funeral and cemetery industry and develop their skills and expertise. Along with comprehensive benefits, training and development, collaborative work environment, employee recognition, community involvement and most importantly, meaningful work – being a part of this industry can provide a sense of purpose and the opportunity to make a positive impact on the lives of grieving families. Helping families through difficult times and providing compassionate support can be deeply fulfilling for individuals like yourself!

Working Environment: Onsite only

Employment type: Contract with potential to hire.

Compensation: $22-25 HR

About us

Adroit Partners is a leader in identifying and placing quality talent with top employers. Becoming a part of our team means you will gain access to an array of opportunities with our network of clients. We offer assistance in refining your resume and social media presence to better highlight your talents, and can introduce you to industries you may not have considered. We are here to help you every step of the way from the application process through accepting the job offer, ensuring your career goals are met.

Fill out an application today!