What are the responsibilities and job description for the Wireless Retail Store Manager position at ADP Workforce Now?
Lead a High-Performing Team. Drive Sales. Build Careers.
At Elite Wireless, we're more than a wireless retailer! We're a team that believes great leaders create exceptional customer experiences. As a Retail Store Manager, you'll have the opportunity to lead your own business within our company by coaching a high-performing sales team, driving results, and delivering outstanding service every day.
If you're an experienced retail leader who enjoys motivating others, achieving ambitious goals, and building a winning culture, we'd love to meet you.
Why You'll Love Working Here
- Competitive base salary plus performance incentives
- Monthly bonus opportunities based on store performance
- Weekly pay and awesome benefits including Paid Time Off, Medical, Dental and 401K
- Leadership development and ongoing training
- Career advancement opportunities within a growing company
- Recognition programs and sales contests
- Supportive, team-oriented culture where your success is celebrated
What You'll Do
As the Retail Store Manager, you'll be responsible for the overall success of your store, including sales performance, customer experience, team development, and daily operations.
Drive Sales & Results
- Lead your team to achieve and exceed sales goals and key performance metrics.
- Coach associates to maximize every customer interaction and deliver complete wireless solutions.
- Monitor store performance and develop action plans to improve results.
- Lead by example by actively selling products, services, and accessories alongside your team.
- Celebrate wins while coaching employees to continuously improve.
Deliver an Outstanding Customer Experience
- Create a welcoming environment where every customer feels valued.
- Resolve customer concerns quickly and professionally.
- Ensure every interaction reflects Elite Wireless' commitment to exceptional service.
- Foster long-term customer relationships that drive loyalty and referrals.
Lead & Develop Your Team
- Recruit, interview, and develop top talent.
- Provide ongoing coaching, recognition, and performance feedback.
- Conduct regular one-on-one coaching sessions and sales role-playing.
- Train employees on new products, promotions, and selling techniques.
- Build a positive, energetic culture focused on teamwork and accountability.
- Prepare team members for future leadership opportunities through mentoring and development.
Manage Daily Store Operations
- Oversee all daily store operations, including opening and closing procedures.
- Maintain accurate inventory and protect company assets.
- Ensure operational compliance with company policies and wireless carrier standards.
- Manage scheduling to meet customer demand while maximizing productivity.
- Complete required reporting, training, and administrative tasks on time.
- Partner with your District Manager to execute company initiatives and improve store performance.
Be Active in the Community
- Support local marketing initiatives and community events.
- Build relationships with nearby businesses and organizations.
- Represent Elite Wireless and Cricket Wireless with professionalism in the community.
What Makes You a Great Fit
We're looking for leaders who:
- Love coaching and developing people
- Thrive in a fast-paced, goal-driven environment
- Enjoy building relationships with customers
- Lead with integrity and accountability
- Take ownership of results
- Bring positive energy to their team every day
- Are bilingual (English and Spanish)
Qualifications
- High school diploma or equivalent
- Two or more years of retail management experience
- Proven success leading teams and achieving sales goals
- Strong communication and coaching skills
- Comfortable using computers and retail technology
- Flexible availability, including evenings, weekends, and holidays
- Ability to work at multiple store locations within the district is a plus
If you're looking for more than just a management job and want an opportunity where your leadership directly impacts your team's success, your customers' experience, and your own career growth, we encourage you to apply today and become part of the Elite Wireless family.