Warranty Admin

Automotive Warranty Administrator

Jeep 24 | Brockton, MA

Salary: $65,000–$85,000 per year, based on experience

Jeep 24 of Brockton is looking for an experienced, detail-oriented Automotive Warranty Administrator to join our busy dealership team!

We are seeking a motivated professional who understands dealership warranty processes, manufacturer requirements, and service department operations. The ideal candidate takes pride in submitting clean claims, maximizing reimbursement, minimizing chargebacks, and keeping warranty receivables current.

If you have strong automotive warranty administration experience and thrive in a fast-paced dealership environment, we want to hear from you!

Job Summary

The Automotive Warranty Administrator is responsible for managing the dealership’s complete warranty claims process, including manufacturer and aftermarket claims. This role ensures claims are submitted accurately and promptly, documentation meets manufacturer requirements, parts return procedures are followed, and reimbursements are received in a timely manner.

Working closely with the Service, Parts, and Accounting departments, the Warranty Administrator plays a key role in maintaining accurate records, minimizing rejected claims, and ensuring compliance with manufacturer guidelines and dealership policies.

Key Responsibilities

• Review, prepare, and submit manufacturer and aftermarket warranty claims accurately and within required deadlines.
• Verify repair orders, technician documentation, labor operations, parts, and supporting records to ensure claims meet manufacturer requirements.
• Track claim status, follow up on pending claims, resolve rejections, and resubmit corrected claims promptly.
• Monitor warranty receivables and follow up to ensure timely reimbursement and accurate reconciliation.
• Maintain a target warranty claim acceptance rate of 95% or higher and work to keep warranty receivables within 14 days outstanding.
• Coordinate warranty parts retention, return shipments, and manufacturer-required documentation.
• Work closely with Service Advisors, Technicians, Parts, and Accounting to resolve discrepancies and improve claim accuracy.
• Communicate with manufacturer representatives and warranty administrators to resolve claim issues and obtain approvals when needed.
• Maintain accurate warranty records and ensure compliance with OEM policies, audit requirements, and dealership procedures.
• Identify recurring claim issues and implement process improvements to reduce rejections, delays, and lost revenue.
• Assist with warranty audits, reporting, and reconciliation as needed.

Qualifications

• High school diploma or GED required; an associate degree in Business, Accounting, or Automotive Technology is preferred.
• 3–7 years of experience in automotive warranty administration, dealership service accounting, or a related automotive administrative role.
• Strong understanding of manufacturer warranty policies, repair order documentation, labor operations, and parts requirements.
• Demonstrated ability to maintain a warranty claim acceptance rate of 95% or higher.
• Experience managing warranty receivables and keeping outstanding balances within a 14-day target.
• Strong organizational skills and exceptional attention to detail.
• Ability to manage multiple priorities and meet deadlines in a fast-paced dealership environment.
• Proficiency with dealership management systems, warranty portals, and Microsoft Office or similar tools.
• Excellent communication, problem-solving, and follow-up skills.

What We Offer

• Competitive annual salary of $65,000–$85,000, based on experience
• 401(k)
• Health insurance
• Dental insurance
• Vision insurance
• Life insurance
• Employee discount
• Employee referral program

Join Our Team!

At Jeep 24 of Brockton, we understand the importance of an efficient, well-managed warranty department. We are looking for someone who takes ownership of their work, understands the financial impact of warranty claims, and is committed to getting the details right.

If you have the experience, attention to detail, and drive to help keep our warranty department running smoothly, apply today!

Jeep 24 of Brockton is an equal opportunity employer.

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