Telephone Interviewer - Bilingual English/Spanish

SQM Group, a leader in customer and employee experience, is seeking Bilingual Telephone Interviewers in English and Spanish to gather feedback on customer satisfaction. Our mission is to help contact centers improve their customer and employee experience performance – one individual at a time. The ideal candidates for the Telephone Interviewer position will take pride in gathering professional customer experience feedback for Fortune 500 contact centers throughout North America. These positions are scheduled for Monday to Friday from 9:00 AM to 5:30 PM. Save money on gas by remotely working from your home in the state of Idaho. To work remotely, you must have a quiet and distraction-free working space with an internet connection speed of at least 50 Mbps down and 15 Mbps up.

The responsibilities of the interviewer are to conduct telephone interviews with customers of our clients. This is not a telemarketing job; there is no soliciting of customers. Interviewers must follow SQM standards and scripting while accurately documenting responses and demonstrating good judgment. The interviewer is at a desk for long periods of time. Due to standardization, the job can be repetitive but rewarding for the right candidate. This position is considered a less stressful or complex job than typical customer service positions.   

Qualifications:

• Computer knowledge and not intimidated by technology
• Fluent in reading and writing in English and Spanish
• Competent keyboarding skills (at least 40 WPM with high accuracy)
• 1 to 3 years of general working experience

Responsibilities:

• Ability to follow SQM standards, scripts, and verbal instructions
• Accurate documentation skills
• Excellent listening and interpersonal skills
• Clear and effective communication with a professional telephone manner
• Demonstrate good judgment
• Accept repetitiveness of job

We Offer:

• Day shift, full-time schedule M-F from 9:00 AM to 5:30 PM PT
• Work from home 
• Paid Time Off
• Wages starting at $18.00 per hour with monthly performance bonuses of up to $350 available
• We offer a comprehensive benefit package that includes Health, Dental and Vision Insurance; Company Provided Short- and Long-Term Disability and Life Insurance, and 401k

Only those selected for an interview will be contacted. Upon hiring, all employees are required to do background screening which will be organized by SQM. 

We are an equal opportunity employer. It is our policy to provide equal employment opportunity to all persons, regardless of race, religion, color, sex, age, national origin, disability, genetic information or any factor that is a prohibited consideration under applicable law.